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Posts by: Josh Shingleton

Vacancy: Advice Session Worker – 2x FTE

Citizens Advice Sandwell & Walsall was established over 30 years ago and supports thousands of people a year giving advice and support on debt, immigration, benefits, consumer and employment rights as well as many other welfare issues.

We are looking for individuals to lead and manage advice sessions ensuring an excellent service is delivered to our clients providing strong leadership to our volunteer team.

Key Tasks:
● Manage the practicalities of advice sessions.
● Staffing and resourcing.
● Maintain effective admin systems and records.
● Case monitoring.
● Leading on the quality of advice being provided.

Hours: 37 hours per week
Salary: £26,259
Contract: Permanent
Closing Date: Thursday 29th July 2021 at 17:00.
Provisional Interview Date: w/c 2nd August 2021.

To apply for this vacancy please visit our website and complete the application form highlighting your suitability for the role. If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at or call 07841 599390.

Please note CV’s will not be accepted.

Come and join an organisation where 84% of our people recommend us as a place to work.

Internal Secondment Opportunity – Click Start Digital Money Coach

We currently have a development opportunity for a member of staff to undertake the role of Click Start Digital Money Coach from 3rd May on a 3-month secondment. Please note that this is open to internal applicants only.

Job Title: Digital Money Coach – Black Country Click Start
Employer: Citizens Advice Sandwell
Hours on Project: 37 hrs (Solely on the Click Start project)
Location: Black Country
Salary: £25,460.67 p/a
Date: 1st May 2021 – 31th July 2021.

Black Country Click Start is funded by the European Social Fund and the National Lottery Community Fund.

The main purpose of the role is to enable clients to develop the skills and confidence they need to use digital technology effectively, and encourage people to make use of the internet to save money, and manage their finances online. For further information on the job role please feel free to request a job description form the email below.

If you are interested in this opportunity please submit an expression of interest by 14th April 2021 at the latest to If you have any questions, please feel free to contact me.

Click Start Good News Story: Illa

Illa engaged with Click Start in January 2019, wanting to improve her confidence online to better enable her to apply for jobs, complete cover letters, and use her email account.

Illa wanted to return to work as quickly as possible and after attending several sessions was successful in gaining voluntary work as an interpreter. Due to Illa being interested in working with the public she was signposted to attend Community Support Training with Citizens Advice Sandwell, which aimed to equip trainees with the skills needed for various community engagement roles.

This gave Illa the opportunity to apply for a Community Navigator role with Citizens Advice Sandwell, on the new Settling Well project. In this role Illa will utilise her multilingual skills to deliver practical advice and hands on support to migrants, such as helping register their children at local schools and doctors, and support adults in finding groups to meet new people and access learning opportunities.

Engagement with Click Start has therefore not only helped Illa improve her confidence online but also provided the opportunity for her to take part in training which resulted in her employment with the organisation.

Click Start Good News Story: Adrian

Adrian was referred to Click Start in September by his Job Centre Work Coach in Wolverhampton. Adrian had recently lost his job due to ill health and was having difficulty searching for work and managing his Universal Credit account online, with his recent job loss having a detrimental impact on his confidence and wellbeing.

Adrian engaged well with Digital Coach Jan and proved himself to be a quick learner. He was quickly able to use his smart phone to set up accounts on job sites, Jan coached Adrian on how to make changes to his CV and considering his transferrable skills and tailored his CV to specific vacancies.

Jan quickly saw a noticeable change in the demeanour of Adrian, who appeared more upbeat about his prospects of finding work, and got his car back on the road in anticipation of this.

The efforts of both Adrian and our Digital Coach Jan quickly paid off, and Adrian had to cancel a Click Start session so he could attend a job interview. Adrian then got in touch to tell us that he had started work after finding a job in carpentry, and had the following to say about his journey with Click Start.

“It’s amazing how many jobs I was offered once I had sent in a cv rather than a blank email. Thanks for all your help, and patience.”