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Vacancy: Advice Session Worker – 2x FTE

Citizens Advice Sandwell & Walsall was established over 30 years ago and supports thousands of people a year giving advice and support on debt, immigration, benefits, consumer and employment rights as well as many other welfare issues.

We are looking for individuals to lead and manage advice sessions ensuring an excellent service is delivered to our clients providing strong leadership to our volunteer team.

Key Tasks:
● Manage the practicalities of advice sessions.
● Staffing and resourcing.
● Maintain effective admin systems and records.
● Case monitoring.
● Leading on the quality of advice being provided.

Hours: 37 hours per week
Salary: £26,259
Contract: Permanent
Closing Date: Thursday 29th July 2021 at 17:00.
Provisional Interview Date: w/c 2nd August 2021.

To apply for this vacancy please visit our website and complete the application form highlighting your suitability for the role. If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at or call 07841 599390.

Please note CV’s will not be accepted.

Come and join an organisation where 84% of our people recommend us as a place to work.

Internal Secondment Opportunity – Click Start Digital Money Coach

We currently have a development opportunity for a member of staff to undertake the role of Click Start Digital Money Coach from 3rd May on a 3-month secondment. Please note that this is open to internal applicants only.

Job Title: Digital Money Coach – Black Country Click Start
Employer: Citizens Advice Sandwell
Hours on Project: 37 hrs (Solely on the Click Start project)
Location: Black Country
Salary: £25,460.67 p/a
Date: 1st May 2021 – 31th July 2021.

Black Country Click Start is funded by the European Social Fund and the National Lottery Community Fund.

The main purpose of the role is to enable clients to develop the skills and confidence they need to use digital technology effectively, and encourage people to make use of the internet to save money, and manage their finances online. For further information on the job role please feel free to request a job description form the email below.

If you are interested in this opportunity please submit an expression of interest by 14th April 2021 at the latest to If you have any questions, please feel free to contact me.


Due to the National lockdown restrictions, we will not be offering face to face appointments for the immediate future However you can still contact us for advice by calling Advice Line 0300 330 9017  or by Webchat -via the website 

For debt advice contact us by calling  Adviceline or by  Webchat or by calling our new direct Debt support number for Sandwell 0121 726-6745 and for Walsall 01922 700 600 option1 

For Universal Credit support contact 0800 144 8444, You can also put a card through our doors at Cradley Heath, Oldbury, and West Bromwich and someone will contact you. 

Our mobile advice unit CASSIE will be available, but we will only be offering a limited service, please see our weekly timetable on the get more help tab on the top of the page for daily updates.

Need help dealing with your debts?

Are you struggling with credit card repayments? Are you worried about bailiffs? If the answer is yes, we’re here to help Give us a call on 0121 726 6745 and one of our Debt Advisers will call you back

Sandwell and Walsall – two become one!

I am delighted to announce that Sandwell and Walsall Citizens Advice services have merged to provide an even better support to local people.

The new organisation is called… Citizens Advice Sandwell & Walsall!

The merger means we bring together the best of two separate services to create a stronger, more joined-up organisation that can be of greater to help to the people that need it, when they need it.

At an organisation level, combining the skills and experience two boards of trustees will greatly benefit the service’s governance and management. 

Working with a larger Citizens Advice will help us develop more streamlined and efficient ways of working. We will be able to pool expertise in training and development and offer more webchat opportunities. Importantly, we will invest heavily in volunteers, developing their roles and opportunities, increasing the numbers and recognising their knowledge and experience as qualified advisers. 

In fact, it has already helped us secure funding to train more advisers. What’s more, we will be retraining people who have lost their jobs because of Covid-19; and, last month, we were able to buy a mobile advice unit that can take the service directly into the community. 

It’s good for local partnerships, too. We have already been working closely with services across the two boroughs to explore ways of providing advice and support to residents. Our partnership work has also linked us with other local initiatives, including helping both local authorities respond to Covid-19. 

I am very excited about this new venture. We are forging a new Citizens Advice service from two great teams, to do the very best we can for the people that need us. And we could hardly be doing it at a more important time.

– Vicki Fitzgerald, CEO, Citizens Advice Sandwell & Walsall

Blog – 28/08/20   -Do a bill-busting check to get your bills shipshape

Here are some great tips from our favourite Money Saving Expert Martin Lewis that I thought I would share with you – definitely worth taking a look to get the best deals

There is never a bad time to check you’re not overpaying on energy, broadband, credit cards, etc. But right now, it’s even more important. Our Money Makeover Checklist has it all – here are some of the biggies:

–  CREDIT CARDS. Pay interest? Save £100s by shifting debt to 0% for up to 28mths. We have the top balance transfer deals below

– MORTGAGES. Are you one of 1m+ on a standard rate? Can you save £1,000s switching? See our Remortgage Guide & Mortgage Best Buys.

–  COUNCIL TAX. 100,000s, overpay. Yet a 10-min check could save £1,000s if you’re in the wrong band or you’re failing to grab discounts. 

– ENERGY. Switch & save £250+/yr. We’ve blagged the cheapest 1yr fix.

– MOBILES. If out of contract & happy with your phone, many can save with a new Sim. Eg, 4GB data, unltd mins & texts: ‘£6.57/mth’. See Cheap Sims.

– BROADBAND. Slash bills & get a speed boost. The cheapest fibre b’band & line in 3yrs is available at ‘£14.99/mth’. See more b’band deals.

– CAR INSURANCE. Never auto-renew. Instead use comparisons to slash prices, even if not at renewal. See our car insurance cost-cutters.

How To Contact Us

Due to our offices not operating an open door service we have now introduced a service where you can request a callback or an appointment. If you require this service then please visit your nearest Citizens Advice in Sandwell and fill in one of the cards we have on the door and post through the letterbox. A member of the team will then be in touch.

You can also contact us via our advice line on 0300 330 9017 (Local rates apply) This service is available

Monday  —    9.00am –  3.30pm

Tuesday  —    9.00am –  7.00pm

Wed/Thur/Fri  —    9.00am –  3.30pm

If you prefer not to speak to an advisor over the phone then you can also use our webchat service which is available via the homepage of our website

Holiday Makers Rights

Holiday Makers Rights                          

Where to go to to get the right up to date information

There is so much going on at the moment and government advice changing so quickly so please take a look at the following information which comes from our own national Citizens Advice pages 

If you’re planning on travelling abroad

You should:

If you’ve booked a holiday

If you already have a holiday booked it’s worth checking guidance from your travel agent, airline or other holiday provider. You might be able to rebook your holiday and go later in the year.

You can find out more about getting a refund because of coronavirus

You can also find out what to do if your package holiday is cancelled. If you need more help, you can get advice from the consumer service.

If your visa is ending and you can’t leave the UK

You should contact the Home Office if all of the following apply:

  • your visa is ending soon
  • you’re planning to leave the UK at the end of your visa
  • either the government has told you to self-isolate or the country you need to go to won’t let you in because of coronavirus

If your visa expires at any time from 24 January to 31 July 2020, the Home Office will extend your visa until 31 July. You should tell the Home Office using the online form on GOV.UK.

If your visa expires after 31 July, the Home Office will decide whether to extend your visa. You should tell the Home Office using the contact details on GOV.UK

If you’re entering the UK from abroad

There are special rules if you’re planning to arrive in the UK. This includes if you’re coming back to the UK after spending time abroad. Check if you have to follow the special rules on GOV.UK.

You’ll usually have to fill in a form on GOV.UK with details of where you’ll stay in the UK.

You also might have to stay inside at the address you put on the form for 14 days after you arrive – this is called ‘self-isolating’ or ‘quarantine’.

You won’t have to self-isolate if you’ve been in countries which are considered safe for the whole of the last 14 days – check which countries are considered safe on GOV.UK. You’ll still have to fill out the form.

The rules are different if you’re coming to the UK from Ireland, the Channel Islands or the Isle of Man. You won’t have to fill in the form or self-isolate unless you travelled from somewhere else in the last 14 days.

Filling in the form

You must fill in the form on GOV.UK with details of the address where you’ll be staying in the UK.

It’s best to fill in the form before you travel – you can fill it in up to 48 hours before you arrive in the UK. You can also fill in the form when you arrive – there will be computers you can use.

When you complete the form you’ll get an email confirmation to print or show on your phone. You’ll need to show the confirmation to immigration officials when you arrive in the UK.

If you don’t fill in the form, you might get a fine of up to £100. If you’re not a British or Irish citizen, you might not be allowed into the UK.

Self-isolating for 14 days

If you have to self-isolate, you must stay at the address you put on the form.

You can only leave the address for certain reasons, including:

  • getting basic things like food, medicine or pet supplies – if you can’t get them delivered
  • getting medical help – if it’s urgent or your doctor has told you to get help
  • going to the funeral of a close relative
  • if there’s an emergency – for example if it’s not safe to stay inside

You must not meet anyone except the people you’re staying with.

If you don’t self-isolate, you might get a £1,000 fine.

If you need to move to a different address in the 14 days, you must fill in a new form on GOV.UK.

You can check the rules on self-isolation on GOV.UK.

Janet Mylchreest 

August 2020

Universal Credit

Universal Credit has replaced many benefits such as Housing Benefit, Employment and Support Allowance (ESA) and Jobseeker’s Allowance (ESA). If you have recently been told that you need to make a claim for Universal Credit then we can help you.

We can:

  • Find what you need
  • Help you start, manage and submit a claim
  • Point you in the right direction if you need any further help

You can get help from us in a number of ways. You can call our Help to Claim Advice Line number:

0800 144 8444

You can use the Help to Claim web chat by clicking on this link and using the Talk to an Adviser box at the bottom of the screen.

If you would prefer to sit down with an adviser then you can meet with one of our Help to Claim advisers who are based in your local Jobcentre.

  • West Bromwich Job Centre Mon, Tues Thurs and Fri 9am – 1.00pm and Weds 10am – 1.00pm
  • Oldbury Jobcentre Mon, Tues Thurs and Fri 9am – 1.00pm and Weds 10am – 1.00pm
  • Smethwick Jobcentre (by appointment only) Tues Thurs and Fri 9am – 1.00pm and Weds 10am – 1.00pm. Mon drop-in service 9am – 1.00pm
  • Tipton Jobcentre Mon, Tues, Thurs and Fri 9am – 1.00pm and Weds 9am – 1.00pm
  • Halesowen Jobcentre Mon 9am – 1.00pm and Weds 10am – 1.00pm
  • Walsall Bayard House Mon, Tues and Fri 9am – 1.00pm
  • Bilston Jobcentre Mon 9am – 1.00pm and Weds 10am-1.00pm
  • Perry Barr Jobcentre Mon, Tues, Thurs and Fri 9am – 1.00pm and Weds 10am – 1.00pm
  • Selly Oak Jobcentre Mon, Tues and Thurs 9am – 1.00pm
  • Handsworth Jobcentre Mon, Thurs 9am – 1.00pm and Wed 10am – 1.00pm
  • Broad Street Jobcentre Mon, Tue, Fri 9am – 1.00pm and Weds 10am – 1.00pm
  • Dudley Jobcentre Thurs 9am – 1.00pm

If you just want a bit of information, relating to Universal Credit then the Citizens Advice website has lots of information about how you can make a claim.

Updated: 04/12/2019

Meet the Help To Claim Team

My name is Yoto and I started as an HTC Adviser in April 2019. I am very proud to work for Citizens Advice Sandwell as well as to be part of this amazing team. Helping people is very rewarding so I enjoy every minute here

Hi, my name is Emma and I started working for Help to Claim in March 2019. I enjoy my role as I am able to offer people the support and advice they need to help improve their situation. It’s always nice to meet new people and know you have had a positive impact on their lives

Hi, I am Aaron. I started at Citizens Advice Sandwell as a generalist volunteer in 2017, I then started working as a Help to Claim adviser in February 2019. I am currently working as the Best Practice Lead for the Black Country District as part of the Help to Claim service. My role is to gather local insight into how the roll-out of Universal Credit is working across the district and highlight any prevalent issues faced by local Citizens Advice and external stakeholders. Another part of my role is to part-take in local and national research projects into various aspects of Universal Credit and the Help to Claim service, these findings are shared with the Department for Work and Pensions and National Citizens Advice

Hi, I’m Kevin. I have been with HTC for nearly a year and I was also previously a generalist adviser for 1 year. I enjoy the role of HTC because it gives me the chance to help people from the community and also my chance to give back. 

Hi, my name is Sam. I have been an HTC adviser since July 2019. I started out as a volunteer for Citizens Advice and have now moved into a paid role with the HTC team. I take great pride in the service we provide to clients some of which are in desperate need of assistance. To see that I can help to solve their issues gives me a great sense of satisfaction and pride in the work this team completes. I enjoy working with a helpful and supportive team in which we all come together and get the best possible results for our clients. 

My name is Liam. I have worked for HTC Sandwell since January 2019. My favorite part of this role is supporting our clients on a day to day basis. Ensuring they’re aware of their rights and are aware of all the support we can offer. It is incredibly gratifying when a client thanks you for helping them to sort their issues and knowing that they leave feeling more confident and assured. 

Hi, I’m Oran. I’ve been working with the Help to Claim since July 2019. I love empowering clients and ensuring that they get the support that they’re entitled to. The best thing about this is seeing their relief when they understand that they have a way through at least some of their issues

I have been with the HTC team since January 2019. I enjoy working for the HTC team because it gives me the satisfaction with helping others, we are based at jobcentres you can see daily people struggling with UC, and being present at job centres it just helps the client to feel at ease with our support. Also, the HTC team are like my second family, we support & look out for each other as and when needed. 

I joined Citizens Advice – Help to Claim team in June 2020.  I’m excited to be supporting our clients with information, advice, and guidance on any Universal Credit queries and I’m also looking forward to working with external organisations and the team here in Sandwell.

My name’s Kit and I’ve been with the Help to Claim team at Citizens Advice since June 2020. I am looking forward to helping clients and making a difference to those who need it most.

My name is Richard and I am one of the new Help to Claim Advisers for CA Sandwell. Before this, I was a volunteer Generalist Adviser at the Cradley Heath locality for almost 2 years, which I thoroughly enjoyed. I have been fortunate enough to move into a more specialist advisory role on Universal Credit, which has allowed me to continue helping some of the most vulnerable people in society.

My name is Rachael and I am the Help to Claim Supervisor/Manager. I have worked for CA Sandwell for 12 years and have been in this role since January 2019. I am passionate about helping people and providing the highest quality service possible. 

Hi, my name is Leigh. In June 2020, I transferred from the Click Start team as a Project Manager to manage the Help to Claim team. I am enjoying learning in greater depth what the team does and I look forward to working with them moving forward.