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How We Can Help You

At Citizens Advice Sandwell & Walsall we are here to help you with a wide range of problems you have or issues you might face. If we can’t help you directly, we can find someone who can. Our advice is free, non-judgmental and impartial.

Covid-19
Our offices are not currently operating an open door service but you can still get advice from us.

Call our advice line

The best way to contact us is through our advice line on 0300 330 9017 (local rates apply).

This service is available:

Monday9.00am – 3.30pm
Tuesday9.00am – 7.00pm
Wed/Thur/Fri9.00am – 3.30pm

Webchat

If you prefer not to speak to an adviser over the phone then you can use our webchat service instead.

Click to start Chat

Visit our advice bus

You can drop into our mobile advice unit, CASSIE. It will be in these places at these times: Please note – Due to weather the venues may be canceled or times may change. 

Monday 1st
March
Tuesday 2nd
March

Wednesday 3rd
March
Thursday 4th March
Friday 5th March
Wednesbury
1 pm -3 pm
Tipton
10 am -12 noon
Tipton
10 am -12 noon
Oldbury
10 am-12 noon
Rowley Regis
10 am -12 noon
Price Road Gospel Hall
Car Park 
Price Road
Wednesbury
WS10 0EZ
 Asda Great Bridge Car park
Brickhouse Ln S
Tipton
 DY4 7HW
The Bridge Car Park
St Mark’s Rd
Tipton 
DY4 0SL
St James Church
Shelsley Avenue 
Lions Farm Estate
B69 1BG
Sainsbury’s Blackheath- Overflow Car Park 
Halesowen Street
Blackheath
Rowley Regis
B65 0HG

Request an appointment

If you really need to see someone face-to-face, we can still do that too.

  1. Visit your nearest Citizens Advice office in Sandwell or Walsall
    (except Tipton and Wednesbury*)
  2. Fill in one of the cards we have on the door
  3. Post the card through the letterbox
  4. A member of the team will then get in touch with you.

*Tipton and Wednesbury offices are closed. However, we hope to replace this system with a phone number very soon, so you won’t need to visit an office to request an appointment.

Contacting us during Covid-19 pandemic

Advice line: 0300 330 9017 (local rates)

Monday
  —
    9.00am
 -
  3.30pm
Tuesday
  —
    9.00am
 -
  7.00pm
Wed/Thur/Fri
  —
    9.00am
 -
  3.30pm

More about contacting us during the pandemic