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How We Can Help You

At Citizens Advice Sandwell & Walsall we are here to help you with a wide range of problems you have or issues you might face. If we can’t help you directly, we can find someone who can. Our advice is free, non-judgmental and impartial.

Call our advice line

The best way to contact us is through our advice line on 0300 330 9017 (local rates apply).

This service is available:

Monday9.00am – 3.30pm
Tuesday9.00am – 7.00pm
Wed/Thur/Fri9.00am – 3.30pm

Webchat

If you prefer not to speak to an adviser over the phone then you can use our webchat service instead.

Click to start Chat

Visit our advice bus

You can drop into our mobile advice unit, CASSIE. It will be in these places at these times: Please note – Due to weather the venues may be cancelled or times may change. 

Monday
20th Sept
Tuesday
21st Sept
Wednesday
22nd Sept
Thursday
23rd Sept
Friday
24th Sept

Wednesbury
09:00-13:00
Tipton/Great Bridge
09:00-13:00
West Bromwich
09:00 -13:00
Closed
Blackheath
09:00 -13:00
Wednesbury Market
Union St & Market Place
Wednesbury WS10 7AX
 Asda Great Bridge Car park
Brickhouse Ln S
Tipton
 DY4 7HW
West Bromwich Job Centre Car Park
Christchurch House,
High St,
West Bromwich
B70 8LG  
Closed

Blackheath Sainsbury’s overflow car park 
Halesowen Street
Blackheath
Rowley Regis
B65 0HG
Monday
27th Sept
Tuesday
28th Sept
Wednesday
29th Sept
Thursday 30th Sept
Friday
01st Oct

Wednesbury
09:00-13:00
Tipton/Great Bridge
09:00-13:00
West Bromwich
09:00 -13:00
Oldbury
09:00-13:00

Blackheath
09:00 -13:00
Wednesbury Market
Union St & Market Place
Wednesbury WS10 7AX
 Asda Great Bridge Car park
Brickhouse Ln S
Tipton
 DY4 7HW
   West Bromwich Job Centre Car Park
Christchurch House,
High St,
West Bromwich
B70 8LG  
St James Church,
Lions Farm Estate 
Shelsley Avenue 
Lions Farm Estate
B69 1BG

Blackheath Sainsbury’s overflow car park 
Halesowen Street
Blackheath
Rowley Regis
B65 0HG


Request an appointment

If you really need to see someone face-to-face, we can still do that too.

  1. Visit your nearest Citizens Advice office in Sandwell or Walsall
    (except Tipton and Wednesbury*)
  2. Fill in one of the cards we have on the door
  3. Post the card through the letterbox
  4. A member of the team will then get in touch with you.

*Tipton and Wednesbury offices are closed. However, we hope to replace this system with a phone number very soon, so you won’t need to visit an office to request an appointment.

Contacting us during Covid-19 pandemic

Advice line: 0300 330 9017 (local rates)

Monday
  —
    9.00am
 -
  3.30pm
Tuesday
  —
    9.00am
 -
  7.00pm
Wed/Thur/Fri
  —
    9.00am
 -
  3.30pm

More about contacting us during the pandemic