How We Can Help You
At Citizens Advice Sandwell & Walsall we are here to help you with a wide range of problems you have or issues you might face. If we can’t help you directly, we can find someone who can. Our advice is free, non-judgmental and impartial.
Covid-19
Our offices are not currently operating an open door service but you can still get advice from us.
Call our advice line
The best way to contact us is through our advice line on 0300 330 9017 (local rates apply).
This service is available:
| Monday | – | 9.00am – 3.30pm |
| Tuesday | – | 9.00am – 7.00pm |
| Wed/Thur/Fri | – | 9.00am – 3.30pm |
Webchat
If you prefer not to speak to an adviser over the phone then you can use our webchat service instead.
Click to start ChatVisit our advice bus
You can drop into our mobile advice unit, CASSIE. It will be in these places at these times: Please note – Due to weather the venues may be canceled or times may change.
| Monday | Tuesday | Wednesday | Thursday | Friday |
| Wednesbury 1 pm -3 pm | Tipton 10 am -1 pm | Tipton 10 am -12 noon | Oldbury 10 am-12 noon | Blackheath 10 am -1 pm |
| Price Road Gospel Hall Car Park Price Road Wednesbury WS10 0EZ | Asda Great Bridge Car park Brickhouse Ln S Tipton DY4 7HW | The Bridge Car Park St Mark’s Rd Tipton DY4 0SL | St James Church Shelsley Avenue Lions Farm Estate B69 1BG | Sainsbury’s Blackheath- Overflow Car Park Halesowen Street Blackheath Rowley Regis B65 0HG |
Request an appointment
If you really need to see someone face-to-face, we can still do that too.
- Visit your nearest Citizens Advice office in Sandwell or Walsall
(except Tipton and Wednesbury*) - Fill in one of the cards we have on the door
- Post the card through the letterbox
- A member of the team will then get in touch with you.
*Tipton and Wednesbury offices are closed. However, we hope to replace this system with a phone number very soon, so you won’t need to visit an office to request an appointment.