Click Start Good News Story: Illa
Illa engaged with Click Start in January 2019, wanting to improve her confidence online to better enable her to apply for jobs, complete cover letters, and use her email account.
Illa wanted to return to work as quickly as possible and after attending several sessions was successful in gaining voluntary work as an interpreter. Due to Illa being interested in working with the public she was signposted to attend Community Support Training with Citizens Advice Sandwell, which aimed to equip trainees with the skills needed for various community engagement roles.
This gave Illa the opportunity to apply for a Community Navigator role with Citizens Advice Sandwell, on the new Settling Well project. In this role Illa will utilise her multilingual skills to deliver practical advice and hands on support to migrants, such as helping register their children at local schools and doctors, and support adults in finding groups to meet new people and access learning opportunities.
Engagement with Click Start has therefore not only helped Illa improve her confidence online but also provided the opportunity for her to take part in training which resulted in her employment with the organisation.