Drop In Service

Whatever your problem is, you are not alone – we are here to help, just call our adviceline, pop-in or email us and we will point you in the right direction. It can be about your health, your money, your house, your family, your rights, immigration or anything in between.

Citizens Advice Sandwell & Walsall Drop In Service

At Citizens Advice Sandwell & Walsall we offer free, confidential, independent and impartial advice to anyone who needs our support. We believe individuals should be able to get help in the way that works for them and meets their needs.

The Citizens Advice service offers information and advice through face-to-face, phone and online services. Our face-to-face drop in service is in place across our offices in Smethwick, Oldbury, Walsall and Cradley Heath 5 days a week. We also run a drop in Service from Tipton and Wednesbury and our mobile advice unit CASSIE is out and about daily.

With our drop in service we aim to help you with any issues you may have, big or small. If you drop in to one of our offices we will make every effort to deal with your issue at the time, however some queries will require more in depth advice, and we can book you in with one of our specialist advisers. We will initially ask some questions to find out about your issue, so that we can work out the best way that we can help you.

All of our advisers are trained and able to deal with your queries. We are here to give people the knowledge and confidence to move forward, whatever their problem may be


The best way to contact us is through our advice line on 0808 278 7812 (local rates apply).

This service is available:

Monday9.00am – 3.30pm
Tuesday9.00am – 7.00pm
Wed/Thur/Fri9.00am – 3.30pm