Volunteers are the key to how we, at Citizens Advice Sandwell & Walsall can help thousands of people solve their problems each year. Our dedicated, well-trained volunteers come from all walks of life and have a desire to help people, whatever the problem and whoever they are. 

Our commitment to valuing diversity and promoting equality means we can encourage individuals who might not otherwise volunteer. Citizens Advice volunteering provides individuals with an opportunity they might not otherwise have had to develop their personal skills and abilities.

The benefits of volunteering with Citizens Advice

As a volunteer with Citizens Advice Sandwell & Walsall you will be joining a national service providing free and independent advice to over 5 million people a year. Although the Citizens Advice service is the world’s largest independent advice-giving agency, its roots and its strength lie with the contribution of local volunteers in their local communities.

Why work with us?

Volunteering can be a good way of:

  • Gaining new skills, knowledge and experience

  • Developing existing skills and knowledge

  • Enhancing your CV

  • Improving your employment prospects

  • For some of our other volunteers, volunteering appeals because of its social benefits. These include:

  • Meeting new people and making new friends

  • A chance to socialise

  • Getting to know the local community

All volunteers are fully supported and supervised throughout their involvement with Citizens Advice Sandwell & Walsall.

We make sure that you are not put in situations that are beyond your abilities, and will work with you to help ensure that you find volunteering with us both challenging and rewarding.

If you are interested in volunteering with us, email:
or download an application form below:

What people say

Volunteering Opportunity

Mobile Advice Unit Driver

Citizens Advice Sandwell and Walsall are is currently looking for a Volunteer Driver to join our exciting two projects CASSIE ( Citizens Advice Supporting Social Inclusion & Equality) and CASPER (Citizens Advice Supporting People’s Economic Recovery) CASSIE and CASPER is a mobile advice unit that will work across the towns of Sandwell and Walsall.  

CASSIE and CASPER offer a free and confidential drop-in service across Sandwell and Walsall operating at different locations each day. 

In September 2020, as a response to COVID we received funding for 6 months from the National Lottery Community Fund to support hard to reach and isolated communities. Since funding has ended the service has continued to be vital for residents in Sandwell.  CASSIE has continued to integrate into the community and gone on to help over 1,432 clients. 

CASPER is our new addition to the mobile advice fleet. CASPER started in October 2021 and is funded by British Gas Energy Trust for 6 months to support people’s economic recovery across Walsall. Already we can see the importance of having CASPER tour around the Walsall borough engaging with residents. 

What will you do?

  • Complete an introduction to Citizens Advice and training for your role
  • Be responsible for driving the mobile advice units and parking safely at designated locations across the Sandwell and Walsall area
  • Undertake health and safety checks  and report and issues to the project manager.

What’s in it for you?

  • Have a positive impact in your community
  • Make a real difference to people’s lives 
  • Learn about a range of issues such as benefits, debt, employment and housing, full training provided if this is of interest to you.
  • Build on valuable skills such as communication, listening and problem solving, and increase your employability
  • Work with a range of different people, independently and in a team.

And we’ll reimburse expenses too.

What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

  • You will need to hold a full UK driving license permit allowing you to drive category B1 vehicles
  • Hold your licence for a minimum of two years with no driving convictions within the last 5 years 
  • Aged  25 and over (for insurance purposes)  
  • Be friendly and approachable
  • Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • Be willing to undertake training in your role

How much time do you need to give?

Ideally we ask for 8 hours per week but can be flexible so come and talk to us.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.

Contact details

If you are interested in this opportunity please download an application form and return to recruitment@citizensadvicesandwell-walsall.org 

If you require a reasonable adjustment or other assistance please contact the Recruitment Team at recruitment@citizensadvicesandwell-walsall.org or call 07841 599390.