Job vacancies
Work with us at Sandwell & Walsall
Come and join the Citizens Advice Sandwell & Walsall team where 84% of our people would recommend us as a great place to work. We value all our people and can offer a supportive culture within a charity setting, all of the roles below attract a rewarding package with excellent terms including:
Why work with us?
We value all our colleagues and offer a supportive culture within a charity setting that is committed to social justice. All of our roles attract a rewarding remuneration package with excellent terms including:
- Generous Holiday Allowance – Enjoy 26 days of annual leave, plus bank holidays! Your entitlement increases to 31 days after 5 years of service and 33 days after 10 years
- Secure your future with our competitive pension scheme
- Volunteering Day – Take one fully paid day per year to support a cause you’re passionate about
- All paid staff are eligible to apply for a Blue Light Card giving you access to amazing discounts on shopping, dining, travel, entertainment, and more
- We conduct annual pay reviews to ensure fair and competitive pay
- Flexible – Options for flexible working to support work-life balance
- Health & Wellbeing Support – Access to an Employee Assistance Programme (EAP)
- Training programs, funding for professional qualifications, or personal development opportunities
- We offer a number of inclusive policies designed to cater to the diverse needs of our colleagues. Some of the policies we offer include:
Carers’ Policy – Unpaid carers will be entitled to paid leave entitlement of up to 3 working days and 5 days unpaid leave every 12 months
Menopause Policy – Providing guidance and support for those experiencing menopause, ensuring a comfortable and respectful work environment
Trans Inclusion Policy – Committing to an inclusive workplace for all gender identities, with clear support and resources for trans employees.
If you require a reasonable adjustment or other assistance to apply for any vacancies please contact the Recruitment Team at staffrecruitment@citizensadvicesandwell-walsall.org or call 07483 368469
Please note CV’s will not be accepted.
Interim Head of Services and Transformation
Hours: 37 hours per week
Salary: £56,550 per Annum
Contract: Interim – Until 31st March 2027 Secondments available from other Local Citizens Advice and National Citizens Advice
Location: Sandwell & Walsall
Closing date: Sunday 19th July at 11.59pm
Interview date: Thursday 23rd July 2026
Citizens Advice Sandwell & Walsall are looking for an exceptional Interim Head of Services and Transformation to lead our frontline services through an exciting period of organisational growth and development.
This is a unique opportunity to make a lasting impact. Working closely with the CEO and senior leadership team, you will provide strategic and operational leadership across our services, ensuring they remain high quality, client focused and aligned with our long term vision. You will play a key role in reviewing and improving our operating model, embedding a strong performance culture and introducing innovative ways of working that enhance both colleague and customer experiences.
As our Interim Head of Services and Transformation, you will lead organisational change by embracing technology, automation and Artificial Intelligence to improve efficiency and service delivery. You will use data driven insights to shape future services, develop robust performance frameworks and ensure our organisation is well positioned to respond to future growth, new funding opportunities and evolving community needs.
We’re looking for a confident, inspiring leader with a proven track record of managing operational services, leading high performing teams and delivering successful transformation programmes. You will be comfortable working in a fast paced environment, building strong relationships with internal and external stakeholders and championing continuous improvement across the organisation.
If you are passionate about leading change, developing people and creating services that make a real difference to people’s lives then we would love to hear from you. Join Citizens Advice Sandwell & Walsall and help shape the future of our services while making a positive impact across our communities.
For more information please see the job description linked below and to apply please complete the application form (also linked below).
Applicants must have the right to work in the UK. Proof of eligibility will be required before employment begins.
Please note CV’s are not accepted.
Please forward your application to staffrecruitment@citizensadvicesandwell-walsall.org
If you need any adjustments or assistance with your application, we are happy to help just email us at staffrecruitment@citizensadvicesandwell-walsall.org
We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you are interested in the role.
We appreciate your interest in this opportunity and wish you all the best with your application!
Operations Manager
Hours: 37 hours per week
Salary: £35,399 per Annum
Contract: Permanent x 2 and Fixed Term (12 months) x 1
Location: Sandwell & Walsall
Closing date: 21st July 2026 at 11:59pm
Citizens Advice Sandwell and Walsall are looking for three Operations Managers to join our team, two permanent positions and one fixed term contract. This is an exciting opportunity for experienced people managers who are passionate about leading teams, delivering high-quality services and making a real difference to local communities.
Based across Sandwell and Walsall, you will lead and support frontline teams to deliver excellent outcomes for our clients. You will inspire and develop staff, monitor service quality and performance and work collaboratively to ensure services are responsive, efficient and continually improving. If you are an organised supportive leader with a focus on people, performance and quality, we would love to hear from you.
For more information please see the job description linked below and to apply please complete the application form (also linked below).
Applicants must have the right to work in the UK. Proof of eligibility will be required before employment begins.
Please note CV’s are not accepted.
Please forward your application to staffrecruitment@citizensadvicesandwell-walsall.org
If you need any adjustments or assistance with your application, we are happy to help just email us at staffrecruitment@citizensadvicesandwell-walsall.org
We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you are interested in the role.
We appreciate your interest in this opportunity and wish you all the best with your application!
Team Leader
Hours: 37 hours per week
Salary: £33,854 per year
Contract: Fixed Term – 31st March 2027
Location: Sandwell & Walsall
Closing Date: 19th July 2026 @ 11:59pm
Citizens Advice Sandwell and Walsall are looking for a Team Leader to join our team on a full time fixed term contract until 31 March 2027. This is a fantastic opportunity for an experienced leader who is passionate about developing people, maintaining high quality services and helping colleagues reach their full potential.
You will lead, coach and support a team, creating a positive and inclusive working environment where learning and continuous improvement are at the heart of everything we do. Working closely with colleagues and stakeholders, you will oversee quality standards, support training and development and ensure our services are delivered consistently and effectively. If you are an organised and supportive leader with a passion for developing others and delivering excellent services then we would love to hear from you.
For more information please see the job description linked below and to apply please complete the application form (also linked below).
Applicants must have the right to work in the UK. Proof of eligibility will be required before employment begins.
Please note CV’s are not accepted.
Please forward your application to staffrecruitment@citizensadvicesandwell-walsall.org
If you need any adjustments or assistance with your application, we are happy to help just email us at staffrecruitment@citizensadvicesandwell-walsall.org
We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you are interested in the role.
We appreciate your interest in this opportunity and wish you all the best with your application!
Quality and Technical Coach
Hours: 18.5 hours per week
Salary: £32,310 per annum (FTE)
Contract: Permanent
Location: Sandwell & Walsall
Closing date: 20th July 2026 at 11:59pm
Citizens Advice Sandwell and Walsall are looking for a Quality and Technical Coach to join our team on a permanent, part-time basis (18.5 hours per week). This office-based role is ideal for someone with strong technical knowledge, a passion for quality and a commitment to developing others to deliver excellent client outcomes.
You will play a key role in maintaining and improving the quality of our Energy Debt Advice service by carrying out file reviews, providing technical guidance and coaching advisers to meet the highest standards. Working closely with the team, you will identify learning opportunities, promote continuous improvement and ensure compliance with quality standards and regulatory requirements. If you enjoy mentoring others and have a keen eye for detail then we would love to hear from you.
For more information please see the job description linked below and to apply please complete the application form (also linked below).
Applicants must have the right to work in the UK. Proof of eligibility will be required before employment begins.
Please note CV’s are not accepted.
Please forward your application to staffrecruitment@citizensadvicesandwell-walsall.org
If you need any adjustments or assistance with your application, we are happy to help just email us at staffrecruitment@citizensadvicesandwell-walsall.org
We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you are interested in the role.
We appreciate your interest in this opportunity and wish you all the best with your application!
Gaming/gambling Related Harms Prevention (GRHP) Community Engagement Worker
Hours: 16 – 24 hours per week (including evenings and weekends as required) x 3 posts Anticipated working week 3-4 days dependant on hours
Salary: £26,500 pro-rata/ FTE (£13.73p/h) plus reimbursement for mileage/ public transport expenses incurred for weekly travel to venues upto an agreed limit.
Contract: 2 years fixed term (although sustainability funding will be explored to continue this work beyond this date)
Location: Sandwell & Walsall
Closing Date: 23rd July 2026 at 11:59pm
Citizens Advice Sandwell and Walsall are looking for three Community Engagement Workers to join our team on a 2-year fixed-term contract. These roles are available for 16–24 hours per week, typically worked over 3–4 days, with some evening and weekend working required. This is an exciting opportunity to help raise awareness of gaming and gambling related harms and make a real difference across communities in Sandwell and Walsall.
Working as part of a pioneering partnership funded by the Office for Health Improvement and Disparities (OHID), you will deliver engaging prevention and early intervention sessions to young people and adult community groups, build relationships with local organisations, and support people to access the right help when needed. We are looking for confident communicators who have personal or professional experience of gaming or gambling-related harms, or experience supporting someone with lived or living experience. If you are passionate about community engagement, reducing health inequalities and empowering people through education and support, we’d love to hear from you.
For more information please see the job description linked below and to apply please complete the application form (also linked below).
Applicants must have the right to work in the UK. Proof of eligibility will be required before employment begins.
Please note CV’s are not accepted.
Please forward your application to staffrecruitment@citizensadvicesandwell-walsall.org
If you need any adjustments or assistance with your application, we are happy to help just email us at staffrecruitment@citizensadvicesandwell-walsall.org
We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you are interested in the role.
We appreciate your interest in this opportunity and wish you all the best with your application!
Energy and Money Adviser
Hours: 37 hours per week
Salary: £26,545.50
Contract: Permanent and Fixed Term available – Fixed term with an option of
permanency if funding gets confirmed
Location: Sandwell & Walsall
Closing date: 11:59pm on 4th May 2026
Interviews: 11th May 2026
We are looking for Energy and Money Advisers to make a real difference where it matters most.
As an Energy and Money Adviser, you’ll support members of the local community who are struggling with or at risk of fuel poverty during the cost of living crisis. Using a personalised, casework approach, you’ll provide practical guidance on budgeting, understanding energy bills, accessing benefits, and applying for grants, while working closely with partner organisations to deliver meaningful support.
This is a rewarding opportunity to help people regain control of their finances and energy use, with full support provided to achieve a Level 3 Energy Awareness qualification if you don’t already hold one.
For more information please see the job description linked below and to apply please complete the application form (also linked below).
If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at staffrecruitment@citizensadvicesandwell-walsall.org.
Applicants must have the right to work in the UK. Proof of eligibility will be required before employment begins.
We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you are interested in the role.
We appreciate your interest in this opportunity and wish you all the best with your application!
Citizens Advice Sandwell & Walsall are looking to expand our trustee board
Can you help us change lives?
Are you passionate about making a meaningful difference in your community?
Citizens Advice Sandwell and Walsall are looking for dedicated and enthusiastic people to join our board as Trustees and Chair.
Why volunteer for us?
As the UK’s leading advice provider with 20,000 volunteers nationwide, we’re dedicated to enhancing community lives. We aim to expand our impact across Sandwell & Walsall, fostering partnerships and embracing innovation for financial sustainability. This year at the National Citizens Advice Conference, Citizens Advice Sandwell and Walsall were proud to accept an award for Team of the Year for our Care Leavers Project. This project was selected from 130 entries and is a fantastic achievement which shows hard work and dedication to our community.
81% of our people recommend us as a great place to work.
Citizens Advice has been running in Sandwell & Walsall for 75 years. Citizens Advice Walsall was
founded in 1939 and one of the first in the UK, originally to help people recover from the war.
What’s in it for you?
• Make a positive impact for people in your local area by ensuring CAS&W is sustainable and meeting the needs of the community
• Meet people and build relationships with trustees, staff and other volunteers
• Build on your governance, leadership and strategy skills
• Increase your employability
And we’ll reimburse expenses too.
CAS&W value inclusion and promote diverse recruiting. Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people, and people from ethnic iority groups.
Cynthia Bower is the Interim Chair of Trustees and this is what she says about being a trustee for CAS&W:
“Being a Trustee for CA Sandwell and Walsall is a great opportunity to contribute to an important charity that’s trusted by the community and makes a measurable and significant contribution to improving people’s lives. Trustees have an opportunity to contribute to developing new initiatives that reach out to people experiencing real challenges in their lives like care leavers. We’re also there to help ensure that the organisation is well managed so that grant giving organisations trust us to deliver their programmes”.
If you are interested in becoming a trustee please download the application form below and forward to staffrecruitment@citizensadvicesandwell-walsall.org
Alternatively if you would like to have an informal chat please contact Lynsey on 07483 368 469.
Data and Insights Officer
Hours: 18-20 Hours a Week
Salary: £31,750 Full Time – Pro-Rata
Contract: Fixed Term for 1 year with option of Permanency if funding is secured
Location: Sandwell & Walsall
Closing date: 13th April 2026 @ 11.59pm
Interviews: 22nd and 23rd April 2026
For more information please see the job description linked below and to apply please complete the application form (also linked below).
Applicants must have the right to work in the UK. Proof of eligibility will be required at interview.
If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at staffrecruitment@citizensadvicesandwell-walsall.org. Please note CV’s will not be accepted.
We may close the advertisement early if we receive a high volume of suitable
applications.
Corporate Services Officer
Hours: 37 hours per week
Salary: £30,500
Contract: Permanent
Location: Sandwell & Walsall
Closing date: 23rd November 2025 – 11:59pm
Provisional Interview Date: 2nd December 2025
Citizens Advice Sandwell and Walsall are currently advertising for a Corporate Services Officer to join our dynamic and dedicated team. This is an exciting opportunity for a motivated and organised individual to play a key role in supporting the smooth running of our organisation.
The Corporate Services Officer plays a vital role in supporting the smooth operation of the charity by delivering high-quality administrative and operational support. Working closely with the CEO and Executive Management Team the
postholder ensures the effective implementation of systems and processes that underpin the organisation’s effectiveness, compliance and continuous improvement.
For full details, please download the job description and person specification below. To apply, simply complete the application form (also available below) outlining your suitability for the role. Please note we are unable to accept CV’s.
If you need any adjustments or assistance with your application, we’re happy to help just email us at staffrecruitment@citizensadvicesandwell-walsall.org
Applicants must have the right to work in the UK. Proof of eligibility will be required before employment begins.
We appreciate your interest in this opportunity and wish you all the best with your application!
We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you are interested in the role.
Service Manager
Hours: 15 Hours per week ( 2 days)
Salary: £34,005 FTE – Qualified
£32,505 FTE – Trainee
Contract: Fixed Term until 31st July 2026, with option of permanency if funding becomes available
Location: Sandwell & Walsall
Closing: Tuesday 02nd September 2025 (11:59pm)
Shortlisting: Wednesday 03rd September 2025
Interviewing: Thursday 11th September 2025
Internal applicants only: this vacancy is open to colleagues from Citizens Advice Sandwell and Walsall.
Job Purpose:
Citizens Advice Sandwell and Walsall are advertising for a Service Manager who will play a vital role leading and managing a team and service. The succesful candidate with have overall responsibility for delivering high-quality outcomes and providing clear, effective leadership. You will oversee a multi-skilled team, ensuring they remain motivated, supported, compliant and efficient in their roles. A key focus of the role is to foster a collaborative and client focused environment, where services are seamless and centred around the needs of those we support.
This Service Manager position is also open to applicants wishing to apply as a Development Trainee Service Manager, offering the opportunity to gain the necessary skills and experience while working toward full managerial responsibilities.
For full details, please download the job description and person specification below. To apply, simply complete the application form (also available below) outlining your suitability for the role. Please note we are unable to accept CV’s.
If you need any adjustments or assistance with your application, we’re happy to help just email us at staffrecruitment@citizensadvicesandwell-walsall.org
If you would like to have a chat about the role prior to applying please contact Matt Lorimer at: matt.l@citizensadvicesandwell-walsall.org
We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you are interested in the role.
Executive Assistant to CEO and Board
Hours: From 25- 37 hours per week
Part time or full time considered – to be discussed at interview
Salary: £25,000 per annum (37 hours) – Pro-Rata salary will be applied for part time hours
Contract: Permanent – Up to 6 month Probation period
Reports to: Chief Executive Officer
Location: Sandwell & Walsall
Closing date: Sunday 15th June 2025
- Do you have experience in providing decisive and accountable support at Director and/or Executive level?
- Are you someone with excellent time management and communication skills?
- Can you be highly organised and responsive to changing demands?
- Are you able to join a newly structured Executive Management Team and deal with a changing landscape?
For full details, please download the job description and person specification below. To apply, simply complete the application form (also available below) outlining your suitability for the role. Please note we are unable to accept CV’s.
If you need any adjustments or assistance with your application, we’re happy to help just email us at staffrecruitment@citizensadvicesandwell-walsall.org
We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you’re interested in the role. Please note that we are unable to accept CVs.
Advice Session Worker
Hours: 37 hrs per week
Salary: £29,000 per annum – Qualified
£27,500 per annum – Trainee
Contract: Fixed Term until the 31st March 2026
Location: Sandwell & Walsall
Closing Date: Monday 26th May 2025 @ 11:59pm
We are looking for an individual to lead and manage the advice sessions, ensuring the delivery of high-quality, client-centred services. The role involves providing clear and effective leadership, managing and motivating a team of volunteers, and creating a supportive environment where services are delivered seamlessly and efficiently.
Key Tasks:
● Manage the practicalities of advice sessions
● Staffing and resourcing
● Maintain effective admin systems and records
● Case monitoring
● Leading on the quality of advice being provided
For full details, please download the job description and person specification below. To apply, simply complete the application form (also available below). If you need any adjustments or assistance with your application, we’re happy to help just email us at staffrecruitment@citizensadvicesandwell-walsall.org
We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you’re interested in the role. Please note that we are unable to accept CVs.
Please note we may close the advertisement early if we receive a high volume of suitable
applications.
