Job vacancies

Work with us at Sandwell & Walsall

Come and join the Citizens Advice Sandwell & Walsall team where 84% of our people would recommend us as a great place to work. We value all our people and can offer a supportive culture within a charity setting, all of the roles below attract a rewarding package with excellent terms including:

Why work with us?

We offer our people:

    • A flexible 37 hour working week
    • A healthy work life balance 
    • Workplace pension 
    • Generous holiday entitlement (26 days per year in addition to bank holidays)
    • Excellent training & development opportunities 
    • Recruitment Referral Incentives 
    • Annual Team Away Days 
    • Occupational Sick Pay
    • Employee Assistance Programme 
    • Eye Care Vouchers

To apply for any of our vacancies please download an application form and return your completed application form to  
staffrecruitment@citizensadvicesandwell-walsall.org 

If you require a reasonable adjustment or other assistance to apply for any vacancies please contact the Recruitment Team at staffrecruitment@citizensadvicesandwell-walsall.org  or call 07483 368469/07841 599390.
Please note CV’s will not be accepted.

Training Contracts

Hours: 37 hours per week  – Part time & flexible working will be considered

Salary: £18,278

Fixed Term – 6 months 

Closing Date: 07th October 2022

Citizens Advice Sandwell & Walsall is really keen to grow their own talent over the coming months. We are offering a six month contract to six participants where you will have the opportunity to train and develop gaining experience in a variety of roles within the organisation. 

The aim of the training contracts is to allow individuals to have a good understanding of different roles available and train specifically for the role they are most interested in. 

We have no set criteria to meet to apply for our training contracts and really want to attract the right people who are looking for a new challenge and have a passion for helping people.

 If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at staffrecruitment@citizensadvicesandwell-walsall.org or call 07841 599390. Please note CV’s will not be accepted. 

Debt Supervisor/Advisor

Hours: 37 hours per week 

Salary: £27,311 – Full Time

Fixed Term until January 2023 (Funding Dependant)

Closing Date: 30th September 2022

We are looking to recruit a Debt Supervisor to join the Sandwell & Walsall team to provide a specialist debt advice service to our clients whilst supporting the Debt Service Manager with improving quality and performance across the team.  

This is an exciting opportunity for an enthusiastic and capable individual to join the Sandwell & Walsall team providing essential support to clients across Sandwell & Walsall.

 If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at staffrecruitment@citizensadvicesandwell-walsall.org or call 07841 599390. Please note CV’s will not be accepted. 

Advice Session Worker - Walsall

Hours: 37 hours per week 

Salary: £26,259

Contract: Permanent

Closing Date: 7th October 2022

We are looking for an individual to lead and manage advice sessions ensuring an excellent service is delivered to our clients providing strong leadership to our volunteer team.

Key Tasks:
● Manage the practicalities of advice sessions
● Staffing and resourcing
● Maintain effective admin systems and records
● Case monitoring
● Leading on the quality of advice being provided

 If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at staffrecruitment@citizensadvicesandwell-walsall.org or call 07841 599390. Please note CV’s will not be accepted. 

Please note we may close the advertisement early if we receive a high volume of suitable
applications.

Finance Supervisor

Hours:  15 hours per week 

Salary: £25,000 Pro-Rata

Contract: Permanent

Closing Date: 20th July 2022

Provisional Interview Date – 27th July 2022

Citizens Advice Sandwell & Walsall is seeking to recruit an enthusiastic supervisor to support the finance function of the organisation.

If you enjoy working in finances and like to get stuck into the detail we would love to hear from you. 

 If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at recruitment@citizensadvicesandwell-walsall.org or call 07841 599390. Please note CV’s will not be accepted. 

Volunteer Training & Recruitment Officer

Hours:  37hrs per week 

Salary: £26,259

Contract: Permanent

Location: Sandwell & Walsall 

Closing Date: 27th July 2022

Citizens Advice Sandwell & Walsall is seeking to recruit an engaging Volunteer Training & Recruitment Officer to oversee the recruitment, training,  development and retention of our volunteers. 

If you enjoy working with people and want a role where you will make a real difference we would love to hear from you. 

 If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at recruitment@citizensadvicesandwell-walsall.org or call 07841 599390. Please note CV’s will not be accepted. 

Welfare Benefits Caseworker

Hours: 18.5hrs per week 

Salary: £25,294 pro-rata

Contract: Fixed Term – March 2023

Closing Date: 19th August 2022

We have a vacancy for a welfare benefits caseworker to  provide a specialist welfare benefits advice, to clients through various channels providing casework covering the full range of welfare benefits specialism. This includes form filling, mandatory reconsideration, appeals, submissions and representation.

You will be responsible for assessing and prioritising client needs and providing practical help and advice by calculating, negotiating, drafting/writing letters and making calls on the clients behalf. You will act as a point of contact for clients whilst negotiating on their behalf with third parties. 

This is an exciting opportunity for an enthusiastic and capable individual to join the Sandwell & Walsall team providing essential support to clients across Sandwell & Walsall.

 If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at recruitment@citizensadvicesandwell-walsall.org or call 07841 599390. Please note CV’s will not be accepted. 

 

Digital Money Coach x 2

Hours: 37 hours per week

Salary: £25,460.67

Contract: Fixed Term 

Successful Candidate 1: 31st March 2023
Successful Candidate 2: 9 Months from start date

Closing Date: Monday 18th April 2022

Black Country Click Start is funded by the European Social Fund and the National Lottery Community Fund.

This is an exciting opportunity to be a part of a charity that is a member of a national brand. Become a part of a team that puts excellence and clients at the forefront of its service.

Citizens Advice Sandwell & Walsall is seeking to recruit two enthusiastic Digital Money Coaches to work on BBO Click Start, a community-based project that aims to help people who are out of work to overcome barriers people face with accessing online services.

The purpose of the role is to help people to develop their personal digital and financial skills and enable them to make the most out of the internet, empowering them to undertake tasks including sending and receiving emails, searching for jobs, using price comparison sites, and social media.

The candidate must have the ability and willingness to travel throughout the Black Country (Sandwell, Walsall, Wolverhampton, Dudley).

The candidate must have a good standard of English, numeracy and I.T knowledge. It is essential they can carry out administrative tasks accurately and meet deadlines with minimal supervision.

The client must be able to demonstrate working with members of the public on a 1-2-1 basis and would benefit from experience in a coaching/mentoring/tutoring role.

The candidate will be able to demonstrate experience of working with data and paperwork that require attention to detail and a high level of accuracy.

The candidate would benefit from being able to demonstrate experience of using complex spreadsheets and client management information systems.

 If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at recruitment@citizensadvicesandwell-walsall.org or call 07841 599390. Please note CV’s will not be accepted.

 

 

British Gas Energy Trust - Financial Capability Advisor

Hours: 18.5 hours per week

Salary: £20,740 pro-rata

Contract: Fixed Term

Closing Date: 9th September 2022

This is an exciting opportunity to be a part of a charity that is a member of a national brand. Join a growing organisation that excels in delivering a great service to clients and cares about its employees. Become a part of a team that puts excellence and clients at the forefront.

Citizens Advice Sandwell & Walsall is seeking to recruit an enthusiastic Advisor to work on a busy project supporting clients to gain control of their household finances and assist them to avoid energy debt.

If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at recruitment@citizensadvicesandwell-walsall.org or call 07841 599390. Please note CV’s will not be accepted.

Mobile Advice Unit Driver

Hours: 25 hours per week

Salary: £12,350

Contract: Fixed Term – March 2023 

Closing Date: 07th October 2022 

Citizens Advice Sandwell and Walsall is currently seeking a Mobile Advice Unit Driver to join our existing team delivering outreach support to clients living in the Walsall and Sandwell area. In the main you will be driving our mobile advice unit CASSIE (Citizens Advice Supporting Social Inclusion and Equality) across the Sandwell  area.

 If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at staffrecruitment@citizensadvicesandwell-walsall.org or call 07841 599390. Please note CV’s will not be accepted.

Please note we may close the advertisement early if we receive a high volume of suitable
applications.

Administration Officer

Hours: 18.5 hours per week
Salary: £18,640 pro rata
Contract: Fixed Term – March 2023
Location: Sandwell & Walsall – main office base Walsall
Closing Date: 09th August 2022

Citizens Advice Sandwell & Walsall is seeking to recruit an enthusiastic Support Worker to work within a busy team of volunteers and staff.

The Support Worker will oversee the functioning of the reception area, welcoming and triaging clients who visit our office. The ideal person will have excellent customer service skills, be well organised and able to work under pressure whilst maintaining high standards in all aspects of their work.

The right person will motivate, nurture and support volunteers, as well as apprentices, who will be based in the reception area.

For this role we require a good standard of English, numeracy and I.T knowledge. It is essential to carry out administrative tasks accurately and meet deadlines with minimal supervision.

Lead Generalist Adviser

Hours: 37 hours
Salary: £23,000
Location: Sandwell & Walsall (Main base Walsall)
Contract: Permanent
Reports to: Locality Manager
Closing Date: 09th September 2022

If you are great with people and have a passion to help others we would like to hear from you. We are growing our team across Sandwell & Walsall to enable us to provide our clients with the support they need with rising costs of living and to provide support with any issues they are facing.

Take a lead in overseeing the day to day delivery of our services across our digital hubs whilst also delivering direct support to clients, staff and our volunteers.

This is an exciting opportunity to join a growing organisation that excels in delivering a great service to clients and cares about its employees. Become a part of a team that puts excellence and clients at the forefront.

 

Generalist Adviser

Hours: 16 hours
Salary: £20,740 – pro rata
Location: Sandwell & Walsall (Main base Walsall)
Contract: Permanent
Reports to: Locality Manager
Closing Date: 14th September 2022

If you are great with people and have a passion to help others we would like to hear from you. We are growing our team across Sandwell & Walsall to enable us to provide our clients with the support they need with rising costs of living and to provide support with any issues they are facing.

To work as a Generalist Adviser across our digital hub taking calls and supporting Clients.

This is an exciting opportunity to join a growing organisation that excels in delivering a great service to clients and cares about its employees. Become a part of a team that puts excellence and clients at the forefront.

Business Systems Administrator

Hours: Up to 37hrs per week (Part time hours will be considered)
Salary: £24,000
Location: Sandwell & Walsall
Contract: Permanent
Closing Date: 27th July 2022

Citizens Advice Sandwell & Walsall is seeking to recruit an enthusiastic Business Systems Administrator.

 

You will:

Work alongside the Business Systems Manager to ensure the effective day to day running of our business systems.

Develop, implement and/or maintain business systems to meet the business support needs of the organisation.

Create and maintain records.

Management of meetings to include booking meetings, preparing papers and taking minutes.

Undertake administrative tasks to support the Senior and Operational management teams.

Ensure our premises and venues across the Black Country adhere to health and safety requirements and arrange for any issues to be addressed as required by external contractors.

Update social media platforms including the company website. 

Debt Advice Worker - Trainee

Hours: 37 hours / Flexible hours will be considered
Salary: £20,000
Location: Sandwell & Walsall
Contract: Fixed Term until January 2023 (Funding dependant)
Closing Date: 07th August 2022

Citizens Advice Sandwell & Walsall  is looking to recruit a trainee debt caseworker to  assist in the provision of debt advice services to clients under a Money and Pensions Service contract. 

You will: 

  • Have the ability to commit to and work within the aims, principles and policies of the  
  •  Citizens Advice service. 
  • Experience of working with clients in an advice setting would be preferable. 
  • Have the ability to plan and organise your work. 
  • Have the ability to handle confidential information. 
  • Have the ability to work on your own initiative and as part of a team. 
  • Have good verbal communication skills, including the ability to deal appropriately with    a range of people both face-to-face and by telephone. 
  • Have good technical skills.