Job vacancies
Work with us at Sandwell & Walsall
Come and join the Citizens Advice Sandwell & Walsall team where 84% of our people would recommend us as a great place to work. We value all our people and can offer a supportive culture within a charity setting, all of the roles below attract a rewarding package with excellent terms including:
Why work with us?
We value all our colleagues and offer a supportive culture within a charity setting that is committed to social justice. All of our roles attract a rewarding remuneration package with excellent terms including:
- Generous Holiday Allowance – Enjoy 26 days of annual leave, plus bank holidays—and an extra day off to celebrate your birthday! Your entitlement increases to 31 days after 5 years of service and 33 days after 10 years
- Secure your future with our competitive pension scheme
- Volunteering Day – Take one fully paid day per year to support a cause you’re passionate about
- All paid staff are eligible to apply for a Blue Light Card giving you access to amazing discounts on shopping, dining, travel, entertainment, and more
- We conduct annual pay reviews to ensure fair and competitive pay
- Flexible – Options for flexible working to support work-life balance
- Health & Wellbeing Support – Access to an Employee Assistance Programme (EAP)
- Training programs, funding for professional qualifications, or personal development opportunities
- We offer a number of inclusive policies designed to cater to the diverse needs of our colleagues. Some of the policies we offer include:
Carers’ Policy – Unpaid carers will be entitled to paid leave entitlement of up to 3 working days and 5 days unpaid leave every 12 months
Menopause Policy – Providing guidance and support for those experiencing menopause, ensuring a comfortable and respectful work environment
Trans Inclusion Policy – Committing to an inclusive workplace for all gender identities, with clear support and resources for trans employees.
If you require a reasonable adjustment or other assistance to apply for any vacancies please contact the Recruitment Team at staffrecruitment@citizensadvicesandwell-walsall.org or call 07483 368469
Please note CV’s will not be accepted.
Citizens Advice Sandwell & Walsall are looking to expand our trustee board
Can you help us change lives?
Are you passionate about making a meaningful difference in your community?
Citizens Advice Sandwell and Walsall are looking for dedicated and enthusiastic people to join our board as Trustees and Chair.
Why volunteer for us?
As the UK’s leading advice provider with 20,000 volunteers nationwide, we’re dedicated to enhancing community lives. We aim to expand our impact across Sandwell & Walsall, fostering partnerships and embracing innovation for financial sustainability. This year at the National Citizens Advice Conference, Citizens Advice Sandwell and Walsall were proud to accept an award for Team of the Year for our Care Leavers Project. This project was selected from 130 entries and is a fantastic achievement which shows hard work and dedication to our community.
81% of our people recommend us as a great place to work.
Citizens Advice has been running in Sandwell & Walsall for 75 years. Citizens Advice Walsall was
founded in 1939 and one of the first in the UK, originally to help people recover from the war.
What’s in it for you?
• Make a positive impact for people in your local area by ensuring CAS&W is sustainable and meeting the needs of the community
• Meet people and build relationships with trustees, staff and other volunteers
• Build on your governance, leadership and strategy skills
• Increase your employability
And we’ll reimburse expenses too.
CAS&W value inclusion and promote diverse recruiting. Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people, and people from ethnic iority groups.
Cynthia Bower is the Interim Chair of Trustees and this is what she says about being a trustee for CAS&W:
“Being a Trustee for CA Sandwell and Walsall is a great opportunity to contribute to an important charity that’s trusted by the community and makes a measurable and significant contribution to improving people’s lives. Trustees have an opportunity to contribute to developing new initiatives that reach out to people experiencing real challenges in their lives like care leavers. We’re also there to help ensure that the organisation is well managed so that grant giving organisations trust us to deliver their programmes”.
If you are interested in becoming a trustee please download the application form below and forward to staffrecruitment@citizensadvicesandwell-walsall.org
Alternatively if you would like to have an informal chat please contact Lynsey on 07483 368 469.
Service Manager
Hours: 37 Hours a Week
Salary: £34,005 FTE – Qualified
£32,505 FTE – Trainee
Contract: Fixed Term until 31st March 2026, with option of permanency if funding becomes available
Reports to: Head of Services
Location: Sandwell & Walsall
Closing: Tuesday 17th June at 11:59pm
Job Purpose:
Citizens Advice Sandwell and Walsall Board has appointed a New Chief Executive who started in post in February 2025. The Chief Executive is looking for someone who can be part of a new team due to an organisational redesign which will be happening during 2025. We are looking for someone who can join us at this critical and new time who can be part of this new team.
The Service Manager will play a vital role leading and managing a team and service, with overall responsibility for delivering high-quality outcomes and providing clear, effective leadership. You will oversee a multi-skilled team, ensuring they remain motivated, supported, compliant and efficient in their roles. A key focus of the role is to foster a collaborative and client focused environment, where services are seamless and centred around the needs of those we support.
This Service Manager position is also open to applicants wishing to apply as a Development Trainee Service Manager, offering the opportunity to gain the necessary skills and experience while working toward full managerial responsibilities.
For full details, please download the job description and person specification below. To apply, simply complete the application form (also available below) outlining your suitability for the role. Please note we are unable to accept CV’s.
If you need any adjustments or assistance with your application, we’re happy to help just email us at staffrecruitment@citizensadvicesandwell-walsall.org
We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you are interested in the role.
Senior Service and Quality Lead
Hours: 22.5 – 37 hours per week
Part time or full time considered – to be discussed at interview
Salary: £39,500 per annum (37 hours) – Pro-Rata salary will be applied for part time hours
Contract:
- Fixed until 31st March 2026
- Secondment available
- with option of permanency if funding is available post fixed term period
Reports to: Chief Executive Officer
Location: Sandwell & Walsall
Closing: Tuesday 17th June at 11:59pm
Shortlisting: Thursday 19th June
Interviews: Tuesday 30th June
Job Purpose:
Citizens Advice Sandwell and Walsall Board has appointed a New Chief Executive who started in post in February 2025. The Chief Executive is looking for someone who can be part of a new team due to an organisational redesign which will be happening during 2025. We are looking for someone who can join us at this critical and new time who can be part of this new team.
- Do you have experience in creating new services across different channels?
- Are you someone who can lead a team of colleagues to coach and develop staff to sustain high performance?
- Can you be highly organised and responsive to changing demands?
- Are you able to join a newly structured Management Team and deal with a changing landscape?
The role involves close working relationships with the CEO and Head of Services, together with the wider Executive and Management Teams.
The Service and Quality Lead is responsible for:
- Project Management
- Quality Management
- Service Design and Innovation
- Stakeholder Management
- Training
- Professional Development
- Financial Management
- Our Organisation
For full details, please download the job description and person specification below. To apply, simply complete the application form (also available below) outlining your suitability for the role. Please note we are unable to accept CV’s.
If you need any adjustments or assistance with your application, we’re happy to help just email us at staffrecruitment@citizensadvicesandwell-walsall.org
We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you are interested in the role.
Executive Assistant to CEO and Board
Hours: From 25- 37 hours per week
Part time or full time considered – to be discussed at interview
Salary: £25,000 per annum (37 hours) – Pro-Rata salary will be applied for part time hours
Contract: Permanent – Up to 6 month Probation period
Reports to: Chief Executive Officer
Location: Sandwell & Walsall
Closing date: Sunday 15th June 2025
- Do you have experience in providing decisive and accountable support at Director and/or Executive level?
- Are you someone with excellent time management and communication skills?
- Can you be highly organised and responsive to changing demands?
- Are you able to join a newly structured Executive Management Team and deal with a changing landscape?
For full details, please download the job description and person specification below. To apply, simply complete the application form (also available below) outlining your suitability for the role. Please note we are unable to accept CV’s.
If you need any adjustments or assistance with your application, we’re happy to help just email us at staffrecruitment@citizensadvicesandwell-walsall.org
We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you’re interested in the role. Please note that we are unable to accept CVs.
Advice Session Worker
Hours: 37 hrs per week
Salary: £29,000 per annum – Qualified
£27,500 per annum – Trainee
Contract: Fixed Term until the 31st March 2026
Location: Sandwell & Walsall
Closing Date: Monday 26th May 2025 @ 11:59pm
We are looking for an individual to lead and manage the advice sessions, ensuring the delivery of high-quality, client-centred services. The role involves providing clear and effective leadership, managing and motivating a team of volunteers, and creating a supportive environment where services are delivered seamlessly and efficiently.
Key Tasks:
● Manage the practicalities of advice sessions
● Staffing and resourcing
● Maintain effective admin systems and records
● Case monitoring
● Leading on the quality of advice being provided
For full details, please download the job description and person specification below. To apply, simply complete the application form (also available below). If you need any adjustments or assistance with your application, we’re happy to help just email us at staffrecruitment@citizensadvicesandwell-walsall.org
We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you’re interested in the role. Please note that we are unable to accept CVs.
Please note we may close the advertisement early if we receive a high volume of suitable
applications.
