Job vacancies
Work with us at Sandwell & Walsall
Come and join the Citizens Advice Sandwell & Walsall team where 84% of our people would recommend us as a great place to work. We value all our people and can offer a supportive culture within a charity setting, all of the roles below attract a rewarding package with excellent terms including:
Why work with us?
We offer our people:
- A flexible 37 hour working week
- A healthy work life balance
- Workplace pension
- Generous holiday entitlement (26 days per year in addition to bank holidays)
- Excellent training & development opportunities
- Recruitment Referral Incentives
- Annual Team Away Days
- Occupational Sick Pay
- Employee Assistance Programme
- Eye Care Vouchers
To apply for any of our vacancies please download an application form and return your completed application form to
staffrecruitment@citizensadvicesandwell-walsall.org
If you require a reasonable adjustment or other assistance to apply for any vacancies please contact the Recruitment Team at staffrecruitment@citizensadvicesandwell-walsall.org or call 07483 368469/07841 599390.
Please note CV’s will not be accepted.
Chief Executive Officer
Hours: 37 hours per week
Salary: £61,250 – £66,250
Contract: Permanent
Location: Sandwell & Walsall
Closing Date: 20th January 2023
Citizens Advice Sandwell & Walsall (CAS&W) seeks a values-driven, empathetic, innovative and strategic Chief Executive to lead this vital local charity through a period of significant change and growth in a complex operating environment of rising demand and fluctuating funding.
CASW is an independent charity and part of the national network of over 300 Citizens Advice charities across England and Wales. We serve some of the most deprived communities in the country, providing advice services that are free, independent, impartial and confidential. We are part of our communities, with a physical presence in every town across the two boroughs through our offices and innovative mobile units, as well as providing remote access to our services. We also use our frontline view of the challenges our clients are facing to gather data, create research and influence policy locally and nationally to strengthen communities to improve lives.
The past few years have seen significant change and development at the charity, as we responded to the pandemic and the ongoing cost of living crisis. Under the leadership of our next Chief Executive, we will continue to adapt, improve innovate and grow to provide the highest quality of service to the increasing numbers of people who need our services.
As well as a demonstrable commitment to our vision, mission and values, the successful candidate will have:
Significant experience of leading and managing an organisation(s).
Experience in leading change management.
Strong understanding, gained through experience, of good governance and how to deliver it.
Excellent managerial and financial skills and the ability to take leadership over any business operations area.
Proven track record of securing funding in a tough financial climate.
Strong understanding of detailed charity finance, with budget management experience.
Strong leadership skills and the ability to enthuse, motivate and develop teams to deliver results.
Ability to think strategically and to communicate the strategic vision.
Excellent all round communication skills and relationship management abilities.
Understanding of the Charity, voluntary and community sector in the UK and the issues it faces.
Personal drive, energy, integrity, adaptability and responsibility.
If you would like to receive an information Pack for this CEO role with full details, including how to apply, please send an expression of interest and (optional but appreciated) a CV or professional profile in confidence to our consultant, Jenny Hills at Harris Hill, executive@harrishill.co.uk. For an informal and confidential conversation about this position, please contact Jenny at the above address with suitable times to talk.
Transitional Support Worker
Hours: 37 hours per week
Salary: £24,000 per annum
Contract: Fixed term for 12 months
Location: Sandwell
Closing Date: 20th January 2023
Provisional Interview Date: 31st January 2023
To work in partnership with young people preparing to make the transition from public care, their carers and relevant agencies. To deliver an effective, integrated holistic service in accordance with the Children (Leaving Care) Act 2000, the Children Act 1989 and other relevant legislation and guidance.
To promote young people’s physical, emotional, mental health and wellbeing, and social welfare; promoting their capacity to take responsibility for themselves and to act responsible towards others; promoting welfare: ensuring that needs relating to religious persuasion, racial origin, gender and cultural and linguistic background are actively identified and met.
Advice Session Worker - Walsall
Hours: 37 hours per week
Salary: £26,259
Contract: Permanent
Closing Date: 7th October 2022
We are looking for an individual to lead and manage advice sessions ensuring an excellent service is delivered to our clients providing strong leadership to our volunteer team.
Key Tasks:
● Manage the practicalities of advice sessions
● Staffing and resourcing
● Maintain effective admin systems and records
● Case monitoring
● Leading on the quality of advice being provided
If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at staffrecruitment@citizensadvicesandwell-walsall.org or call 07841 599390. Please note CV’s will not be accepted.
Please note we may close the advertisement early if we receive a high volume of suitable
applications.
Welfare Benefits Caseworker
Hours: 37 hours per week
Salary: £25,799 per annum
Contract: Fixed term until 31st March 2024
Closing Date: 6th June 2023
Provisional Interview Date: 13th June 2023
To provide specialist welfare benefits advice to clients living in the Walsall Borough providing casework covering the full range of welfare benefits specialism. This includes form filling, mandatory reconsideration, appeals, submissions and representation/ court representation
Administration Support Worker
Hours: 18.5 hours per week – Walsall / 22.5 hours per week – Sandwell
Salary: £20,048 (pro-rata)
Contract: Walsall fixed term March 2024 / Oldbury Permanent
Closing Date: 7th June 2023
Provisional Interview Date: 14th June 2023
We have two Administration Support Worker vacancies:
22.5hrs per week (3 days – Mon, Wed & Fri) working predominantly at our Oldbury Office.
18.5hrs per week ( 2 days per week) working predominantly at our Walsall Office.
Please indicate on the application form which role you are applying for.
The Administration Support Worker will be required to attend a busy reception area, complete administrative tasks, and support the locality team. The role includes triaging clients and visitors coming through the door and providing them with accurate and adequate information to help them. It is important that the Support Worker can work alone using their own initiative, with minimal supervision, as well as part of a wider team. The ideal candidate will have the ability to systematically manage a varied workload, prioritise, meet deadlines under pressure and maintain all records accurately.
Volunteer Training & Recruitment Officer
Hours: 37hrs per week
Salary: £26,259
Contract: Permanent
Location: Sandwell & Walsall
Closing Date: 27th July 2022
Citizens Advice Sandwell & Walsall is seeking to recruit an engaging Volunteer Training & Recruitment Officer to oversee the recruitment, training, development and retention of our volunteers.
If you enjoy working with people and want a role where you will make a real difference we would love to hear from you.
If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at recruitment@citizensadvicesandwell-walsall.org or call 07841 599390. Please note CV’s will not be accepted.
Welfare Benefits Caseworker
Hours: 18.5hrs per week
Salary: £25,294 pro-rata
Contract: Fixed Term – March 2023
Closing Date: 19th August 2022
We have a vacancy for a welfare benefits caseworker to provide a specialist welfare benefits advice, to clients through various channels providing casework covering the full range of welfare benefits specialism. This includes form filling, mandatory reconsideration, appeals, submissions and representation.
You will be responsible for assessing and prioritising client needs and providing practical help and advice by calculating, negotiating, drafting/writing letters and making calls on the clients behalf. You will act as a point of contact for clients whilst negotiating on their behalf with third parties.
This is an exciting opportunity for an enthusiastic and capable individual to join the Sandwell & Walsall team providing essential support to clients across Sandwell & Walsall.
If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at recruitment@citizensadvicesandwell-walsall.org or call 07841 599390. Please note CV’s will not be accepted.
Digital Money Coach x 2
Hours: 37 hours per week
Salary: £25,460.67
Contract: Fixed Term
Successful Candidate 1: 31st March 2023
Successful Candidate 2: 9 Months from start date
Closing Date: Monday 18th April 2022
Black Country Click Start is funded by the European Social Fund and the National Lottery Community Fund.
This is an exciting opportunity to be a part of a charity that is a member of a national brand. Become a part of a team that puts excellence and clients at the forefront of its service.
Citizens Advice Sandwell & Walsall is seeking to recruit two enthusiastic Digital Money Coaches to work on BBO Click Start, a community-based project that aims to help people who are out of work to overcome barriers people face with accessing online services.
The purpose of the role is to help people to develop their personal digital and financial skills and enable them to make the most out of the internet, empowering them to undertake tasks including sending and receiving emails, searching for jobs, using price comparison sites, and social media.
The candidate must have the ability and willingness to travel throughout the Black Country (Sandwell, Walsall, Wolverhampton, Dudley).
The candidate must have a good standard of English, numeracy and I.T knowledge. It is essential they can carry out administrative tasks accurately and meet deadlines with minimal supervision.
The client must be able to demonstrate working with members of the public on a 1-2-1 basis and would benefit from experience in a coaching/mentoring/tutoring role.
The candidate will be able to demonstrate experience of working with data and paperwork that require attention to detail and a high level of accuracy.
The candidate would benefit from being able to demonstrate experience of using complex spreadsheets and client management information systems.
If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at recruitment@citizensadvicesandwell-walsall.org or call 07841 599390. Please note CV’s will not be accepted.
British Gas Energy Trust - Financial Capability Advisor
Hours: 18.5 hours per week
Salary: £20,740 pro-rata
Contract: Fixed Term
Closing Date: 9th September 2022
This is an exciting opportunity to be a part of a charity that is a member of a national brand. Join a growing organisation that excels in delivering a great service to clients and cares about its employees. Become a part of a team that puts excellence and clients at the forefront.
Citizens Advice Sandwell & Walsall is seeking to recruit an enthusiastic Advisor to work on a busy project supporting clients to gain control of their household finances and assist them to avoid energy debt.
If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at recruitment@citizensadvicesandwell-walsall.org or call 07841 599390. Please note CV’s will not be accepted.
Mobile Advice Unit Driver
Hours: 25 hours per week
Salary: £12,350
Contract: Fixed Term – March 2023
Closing Date: 07th October 2022
Citizens Advice Sandwell and Walsall is currently seeking a Mobile Advice Unit Driver to join our existing team delivering outreach support to clients living in the Walsall and Sandwell area. In the main you will be driving our mobile advice unit CASSIE (Citizens Advice Supporting Social Inclusion and Equality) across the Sandwell area.
If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at staffrecruitment@citizensadvicesandwell-walsall.org or call 07841 599390. Please note CV’s will not be accepted.
Please note we may close the advertisement early if we receive a high volume of suitable
applications.
Administration Officer
Hours: 18.5 hours per week
Salary: £18,640 pro rata
Contract: Fixed Term – March 2023
Location: Sandwell & Walsall – main office base Walsall
Closing Date: 09th August 2022
Citizens Advice Sandwell & Walsall is seeking to recruit an enthusiastic Support Worker to work within a busy team of volunteers and staff.
The Support Worker will oversee the functioning of the reception area, welcoming and triaging clients who visit our office. The ideal person will have excellent customer service skills, be well organised and able to work under pressure whilst maintaining high standards in all aspects of their work.
The right person will motivate, nurture and support volunteers, as well as apprentices, who will be based in the reception area.
For this role we require a good standard of English, numeracy and I.T knowledge. It is essential to carry out administrative tasks accurately and meet deadlines with minimal supervision.
Lead Generalist Adviser
Hours: 37 hours
Salary: £23,000
Location: Sandwell & Walsall (Main base Walsall)
Contract: Permanent
Reports to: Locality Manager
Closing Date: 09th September 2022
If you are great with people and have a passion to help others we would like to hear from you. We are growing our team across Sandwell & Walsall to enable us to provide our clients with the support they need with rising costs of living and to provide support with any issues they are facing.
Take a lead in overseeing the day to day delivery of our services across our digital hubs whilst also delivering direct support to clients, staff and our volunteers.
This is an exciting opportunity to join a growing organisation that excels in delivering a great service to clients and cares about its employees. Become a part of a team that puts excellence and clients at the forefront.
Generalist Adviser
Hours: 16 hours
Salary: £20,740 – pro rata
Location: Sandwell & Walsall (Main base Walsall)
Contract: Permanent
Reports to: Locality Manager
Closing Date: 14th September 2022
If you are great with people and have a passion to help others we would like to hear from you. We are growing our team across Sandwell & Walsall to enable us to provide our clients with the support they need with rising costs of living and to provide support with any issues they are facing.
To work as a Generalist Adviser across our digital hub taking calls and supporting Clients.
This is an exciting opportunity to join a growing organisation that excels in delivering a great service to clients and cares about its employees. Become a part of a team that puts excellence and clients at the forefront.
Business Systems Administrator
Hours: Up to 37hrs per week (Part time hours will be considered)
Salary: £24,000
Location: Sandwell & Walsall
Contract: Permanent
Closing Date: 27th July 2022
Citizens Advice Sandwell & Walsall is seeking to recruit an enthusiastic Business Systems Administrator.
You will:
Work alongside the Business Systems Manager to ensure the effective day to day running of our business systems.
Develop, implement and/or maintain business systems to meet the business support needs of the organisation.
Create and maintain records.
Management of meetings to include booking meetings, preparing papers and taking minutes.
Undertake administrative tasks to support the Senior and Operational management teams.
Ensure our premises and venues across the Black Country adhere to health and safety requirements and arrange for any issues to be addressed as required by external contractors.
Update social media platforms including the company website.
Debt Advice Worker - Trainee
Hours: 37 hours / Flexible hours will be considered
Salary: £20,000
Location: Sandwell & Walsall
Contract: Fixed Term until January 2023 (Funding dependant)
Closing Date: 07th August 2022
Citizens Advice Sandwell & Walsall is looking to recruit a trainee debt caseworker to assist in the provision of debt advice services to clients under a Money and Pensions Service contract.
You will:
- Have the ability to commit to and work within the aims, principles and policies of the
- Citizens Advice service.
- Experience of working with clients in an advice setting would be preferable.
- Have the ability to plan and organise your work.
- Have the ability to handle confidential information.
- Have the ability to work on your own initiative and as part of a team.
- Have good verbal communication skills, including the ability to deal appropriately with a range of people both face-to-face and by telephone.
- Have good technical skills.
