Job vacancies
Work with us at Sandwell & Walsall
Come and join the Citizens Advice Sandwell & Walsall team where 84% of our people would recommend us as a great place to work. We value all our people and can offer a supportive culture within a charity setting, all of the roles below attract a rewarding package with excellent terms including:
Why work with us?
We value all our people and can offer a supportive culture within a charity setting that is committed to social justice. All of the roles below attract a rewarding remuneration package with excellent terms including:
A flexible 37 hour working week
Pension scheme
Generous holiday entitlement (26 days per year in addition to bank holidays)
To apply for any of our vacancies please download an application form and return your completed application form to
recruitment@citizensadvicesandwell-walsall.org
If you require a reasonable adjustment or other assistance to apply for any vacancies please contact the Recruitment Team at recruitment@citizensadvicesandwell-walsall.org or call 07841 599390.
Please note CV’s will not be accepted.
Debt Advice Worker
Hours: 37 hours per week / 18.5 hours per week
Salary: £26,273 – Full Time
Contract: Fixed Term until January 2023 (Funding dependant)
Closing Date: 21st May 2022
We are looking for two Debt Advice Workers to join the Sandwell & Walsall team to provide a specialist debt advice service to our clients.
You will be responsible for assessing and prioritising client needs and providing practical help and advice by calculating, negotiating, drafting/writing letters and making calls on the clients behalf. You will act as a point of contact for clients whilst negotiating on their behalf with third parties.
This is an exciting opportunity for an enthusiastic and capable individual to join the Sandwell & Walsall team providing essential support to clients across Sandwell & Walsall.
If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at recruitment@citizensadvicesandwell-walsall.org or call 07841 599390. Please note CV’s will not be accepted.
Generalist Advisor
Hours: 37 hours per week
Salary: £20,740
Contract: Permanent
Closing Date: Monday 18th April 2022
We are looking for two Generalist Advisors to work across our digital hubs in Walsall and Smethwick.
You will be responsible for assessing and interviewing clients over the telephone and digital platforms using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
This is an exciting opportunity for an enthusiastic and capable individual to join the Sandwell & Walsall team providing essential support to clients across Sandwell & Walsall.
If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at recruitment@citizensadvicesandwell-walsall.org or call 07841 599390. Please note CV’s will not be accepted.
Welfare Benefits Caseworker
Hours: 37 hrs per week (potential full time hours in the future)
Salary: £25,294 pro-rata
Contract: Permanent
Closing Date: Sunday 28th May 2022
We have a vacancy for a welfare benefits caseworker to provide a specialist welfare benefits advice, to clients through various channels providing casework covering the full range of welfare benefits specialism. This includes form filling, mandatory reconsideration, appeals, submissions and representation.
You will be responsible for assessing and prioritising client needs and providing practical help and advice by calculating, negotiating, drafting/writing letters and making calls on the clients behalf. You will act as a point of contact for clients whilst negotiating on their behalf with third parties.
This is an exciting opportunity for an enthusiastic and capable individual to join the Sandwell & Walsall team providing essential support to clients across Sandwell & Walsall.
If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at recruitment@citizensadvicesandwell-walsall.org or call 07841 599390. Please note CV’s will not be accepted.
Digital Money Coach x 2
Hours: 37 hours per week
Salary: £25,460.67
Contract: Fixed Term
Successful Candidate 1: 31st March 2023
Successful Candidate 2: 9 Months from start date
Closing Date: Monday 18th April 2022
Black Country Click Start is funded by the European Social Fund and the National Lottery Community Fund.
This is an exciting opportunity to be a part of a charity that is a member of a national brand. Become a part of a team that puts excellence and clients at the forefront of its service.
Citizens Advice Sandwell & Walsall is seeking to recruit two enthusiastic Digital Money Coaches to work on BBO Click Start, a community-based project that aims to help people who are out of work to overcome barriers people face with accessing online services.
The purpose of the role is to help people to develop their personal digital and financial skills and enable them to make the most out of the internet, empowering them to undertake tasks including sending and receiving emails, searching for jobs, using price comparison sites, and social media.
The candidate must have the ability and willingness to travel throughout the Black Country (Sandwell, Walsall, Wolverhampton, Dudley).
The candidate must have a good standard of English, numeracy and I.T knowledge. It is essential they can carry out administrative tasks accurately and meet deadlines with minimal supervision.
The client must be able to demonstrate working with members of the public on a 1-2-1 basis and would benefit from experience in a coaching/mentoring/tutoring role.
The candidate will be able to demonstrate experience of working with data and paperwork that require attention to detail and a high level of accuracy.
The candidate would benefit from being able to demonstrate experience of using complex spreadsheets and client management information systems.
If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at recruitment@citizensadvicesandwell-walsall.org or call 07841 599390. Please note CV’s will not be accepted.
British Gas Energy Trust - BGET Project Manager
Hours: 18.5 hours per week
Salary: £32,363 pro-rata
Contract: Fixed Term
Closing Date: Monday 18th April 2022
This is an exciting opportunity to be a part of a charity that is a member of a national brand. Join a growing organisation that excels in delivering a great service to clients and cares about its employees. Become a part of a team that puts excellence and clients at the forefront.
Citizens Advice Sandwell & Walsall is seeking to recruit an enthusiastic Project Manager to work on a busy project. This person will be required to lead on the implementation and delivery of the project.
The aim of this project is to support clients to gain control of their household finances and assist them to avoid energy debt.
If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at recruitment@citizensadvicesandwell-walsall.org or call 07841 599390. Please note CV’s will not be accepted.
Community Research Officer
Hours: 18.5 hours per week
Salary: £20,743 pro-rata
Contract: Fixed Term – 12 months initially
Closing Date: 21st May 2022
An exciting and essential role to carry out research into the needs of the local community in order for the organisation to plan new services and improve existing ones.
If you enjoy engaging with people and looking at ways we can help and support people then this is the role for you.
The role will involve meeting with communities and collating feedback and data that gives a clear picture of the demographic of the local area and the needs of the community.
If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at recruitment@citizensadvicesandwell-walsall.org or call 07841 599390. Please note CV’s will not be accepted.
Administration Officer
Hours: 37 hours per week
Salary: £18,640
Contract: Permanent
Location: Sandwell & Walsall – main office base Smethwick
Closing Date: 21st May 2022
Citizens Advice Sandwell & Walsall is seeking to recruit an enthusiastic Support Worker to work within a busy team of volunteers and staff.
The Support Worker will oversee the functioning of the reception area, welcoming and triaging clients who visit our office. The ideal person will have excellent customer service skills, be well organised and able to work under pressure whilst maintaining high standards in all aspects of their work.
The right person will motivate, nurture and support volunteers, as well as apprentices, who will be based in the reception area.
For this role we require a good standard of English, numeracy and I.T knowledge. It is essential to carry out administrative tasks accurately and meet deadlines with minimal supervision.
Lead Generalist Adviser
Hours: 37 hours
Salary: £23,000
Location: Sandwell & Walsall
Contract: Permanent
Reports to: Locality Manager
Closing Date: 28th May 2022
If you are great with people and have a passion to help others we would like to hear from you. We are growing our team across Sandwell & Walsall to enable us to provide our clients with the support they need with rising costs of living and to provide support with any issues they are facing.
Take a lead in overseeing the day to day delivery of our services across our digital hubs and our mobile advice units. Whilst also delivering direct support to clients, staff and our volunteers.
This is an exciting opportunity to join a growing organisation that excels in delivering a great service to clients and cares about its employees. Become a part of a team that puts excellence and clients at the forefront.
Business Systems Administrator
Hours: 37 hours
Salary: £24,000
Location: Sandwell & Walsall
Contract: Permanent
Reports to: Business Systems Manager
Closing Date: 21st May 2022
Citizens Advice Sandwell & Walsall is seeking to recruit an enthusiastic Business Systems Administrator. You will be responsible for:
- Working alongside the Business Systems Manager to ensure the effective day to day running of our business systems
- Develop, implement and/or maintain business systems to meet the business support needs of the organisation
- Create and maintain records
- Management of meetings to include booking meetings, preparing papers and taking minutes
- Undertake administrative tasks to support the Senior and Operational management teams
- Ensure our premises and venues across the Black Country adhere to health and safety requirements and arrange for any issues to be addressed as required by external contractors
Debt Advice Worker - Traineeship
Hours: 37 hours
Salary: £20,000
Location: Sandwell & Walsall
Contract: Fixed Term until January 2023 (Funding dependant)
Closing Date: 21st May 2022
Citizens Advice Sandwell & Walsall is looking to recruit a trainee debt caseworker to assist in the provision of debt advice services to clients under a Money and Pensions Service contract.
You will:
- Have the ability to commit to and work within the aims, principles and policies of the
- Citizens Advice service.
- Experience of working with clients in an advice setting would be preferable.
- Have the ability to plan and organise your work.
- Have the ability to handle confidential information.
- Have the ability to work on your own initiative and as part of a team.
- Have good verbal communication skills, including the ability to deal appropriately with a range of people both face-to-face and by telephone.
- Have good technical skills.
