Job vacancies

Work with us at Sandwell & Walsall

Come and join the Citizens Advice Sandwell & Walsall team where 84% of our people would recommend us as a great place to work. We value all our people and can offer a supportive culture within a charity setting, all of the roles below attract a rewarding package with excellent terms including:

Why work with us?

We value all our people and can offer a supportive culture within a charity setting that is committed to social justice.  All of the roles below attract a rewarding remuneration package with excellent terms including:

  • A flexible 37 hour working week

  • Pension scheme

  • Generous holiday entitlement (26 days per year in addition to bank holidays)

To apply for any of our vacancies please download an application form and return your completed application form to  
recruitment@citizensadvicesandwell-walsall.org 

If you require a reasonable adjustment or other assistance to apply for any vacancies please contact the Recruitment Team at recruitment@citizensadvicesandwell-walsall.org or call 07841 599390.
Please note CV’s will not be accepted.

Help to Claim Adviser -
Help to Claim Service

Hours: 37 hours per week
Salary: £20,740
Contract: Permanent
Closing Date: Tuesday 19th October 2021 (12 noon).
Interview Date: Wednesday 27th October 2021

Funding secured until 31st March 2022

Background 

We are looking for an adviser to join our Help to Claim team providing an effective and efficient support service to Universal Credit claimants across Sandwell and Walsall. The help to claim team supports clients from application through to their first payment of Universal Credit. 

We are looking for an enthusiastic and motivated individual, who has a good knowledge of the welfare and benefits system and excellent customer care skills. 

Role Purpose 

You will be working directly with people who are submitting Universal Credit claims supporting form filling, evidence checking, improving digital skills and simple budgeting and payments. 

You don’t need a formal qualification, as training will be provided, however you will need a good standard of English, a significant level of IT skills and a high degree of accuracy when supporting clients. 

You will support clients initially via telephone, digital/web chat channels and face to face across Sandwell, Walsall and surrounding areas. This is an exciting opportunity to be a part of a great charity and an innovative project. 

Apply
Complete the application form highlighting your suitability for the role. If you require a reasonable adjustment or other assistance to apply for this role please contact the Recruitment Team at recruitment@citizensadvicesandwell-walsall.org or call 07841 599390.