Face to Face

Please check your local office opening times.

Speak to an adviser

Advice Line - 0808 278 7812
Mon - 09:00-15:30
Tues - 09:00-19:00
Wed - 09:00-12:30
Thurs - 09:00-15:30
Fri - 09:00-15:30
Debt Helpline - 0800 240 4420


If it's out of hours send us a message via the link and we will get back to you.



See where our mobile advice units CASSIE and CASPER are today.

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What do you need to talk about?

Free advice

Citizens Advice Sandwell & Walsall provides free, confidential and impartial advice for the people in Sandwell and Walsall no matter what problems you may have.



Sandwell Consortium Cost of Living Support Programme

“Do you need some additional support to help you to cope with the cost of living crisis?

Sandwell Consortium are offering a free and confidential service:
• benefits and debt advice
• energy advice
• help with budgeting
• employment support,
• help to get online

All in a single service, provided by trained and experienced advice workers from Sandwell Consortium and Citizens Advice Sandwell.

We want to help you to have a real change in your financial circumstances through an increase in your household income and a reduction in your household expenditure.

The service is being delivered in a range of community settings around Sandwell. 

Visit Sandwell Consortium website for more information – www.sandwellconsortium.co.uk/service/colt/


Please note our Walsall Office can only support with welfare benefits and debt issues.
Location: –

E-act Academy (Caretakers Cottage), Furzebank Way, Willenhall WV12 4BD

If you need support with income maximisation, completion of benefit application forms and support with benefit related queries and or tribunal and appeal support and representation. Customers can visit their local Walsall Connected site for initial support. Any queries requiring further support will be referred to Citizens Advice Sandwell & Walsalls Welfare Benefits Support service  by their Walsall Connected site.