Job vacancies
Work with us at Sandwell & Walsall
Come and join the Citizens Advice Sandwell & Walsall team where 84% of our people would recommend us as a great place to work. We value all our people and can offer a supportive culture within a charity setting, all of the roles below attract a rewarding package with excellent terms including:
Why work with us?
We offer our people:
- A flexible 37 hour working week
- A healthy work life balance
- Workplace pension
- Generous holiday entitlement (26 days per year in addition to bank holidays)
- Excellent training & development opportunities
- Recruitment Referral Incentives
- Annual Team Away Days
- Occupational Sick Pay
- Employee Assistance Programme
- Eye Care Vouchers
To apply for any of our vacancies please download an application form and return your completed application form to
staffrecruitment@citizensadvicesandwell-walsall.org
If you require a reasonable adjustment or other assistance to apply for any vacancies please contact the Recruitment Team at staffrecruitment@citizensadvicesandwell-walsall.org or call 07483 368469
Please note CV’s will not be accepted.
Citizens Advice Sandwell & Walsall are looking to expand our trustee board
Can you help us change lives?
Are you passionate about making a meaningful difference in your community?
Citizens Advice Sandwell and Walsall are looking for dedicated and enthusiastic people to join our board as Trustees and Chair.
Why volunteer for us?
As the UK’s leading advice provider with 20,000 volunteers nationwide, we’re dedicated to enhancing community lives. We aim to expand our impact across Sandwell & Walsall, fostering partnerships and embracing innovation for financial sustainability. This year at the National Citizens Advice Conference, Citizens Advice Sandwell and Walsall were proud to accept an award for Team of the Year for our Care Leavers Project. This project was selected from 130 entries and is a fantastic achievement which shows hard work and dedication to our community.
81% of our people recommend us as a great place to work.
Citizens Advice has been running in Sandwell & Walsall for 75 years. Citizens Advice Walsall was
founded in 1939 and one of the first in the UK, originally to help people recover from the war.
What’s in it for you?
• Make a positive impact for people in your local area by ensuring CAS&W is sustainable and meeting the needs of the community
• Meet people and build relationships with trustees, staff and other volunteers
• Build on your governance, leadership and strategy skills
• Increase your employability
And we’ll reimburse expenses too.
CAS&W value inclusion and promote diverse recruiting. Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people, and people from ethnic iority groups.
Cynthia Bower is the Interim Chair of Trustees and this is what she says about being a trustee for CAS&W:
“Being a Trustee for CA Sandwell and Walsall is a great opportunity to contribute to an important charity that’s trusted by the community and makes a measurable and significant contribution to improving people’s lives. Trustees have an opportunity to contribute to developing new initiatives that reach out to people experiencing real challenges in their lives like care leavers. We’re also there to help ensure that the organisation is well managed so that grant giving organisations trust us to deliver their programmes”.
If you are interested in becoming a trustee please download the application form below and forward to staffrecruitment@citizensadvicesandwell-walsall.org
Alternatively if you would like to have an informal chat please contact Lynsey on 07483 368 469.
Generalist Adviser
Salary £23,000 pro rata
Hours 32 hours
Type of contract: Fixed term (12 months)
Base: Sandwell & Walsall
Closing date: Friday 8th November 2024 at 5pm
Interview date: Friday 22nd November 2024
Citizens Advice Sandwell and Walsall are currently seeking a Generalist Adviser to join our organisation.
You will be responsible for interviewing clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
- Use the Citizens Advice AdviserNet website to find, interpret and communicate the relevant information.
- Research and explore options and implications so that clients can make informed decisions.
- Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
- Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
- Ensure that all work conforms to the organisation’s office manual and the Advice Quality standard / Legal Aid Agency’s Quality Mark / other funding requirements, as appropriate.
- Ensure that work reflects and supports the Citizens Advice service’s equality and diversity strategy.
- Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
