Job vacancies
Work with us at Sandwell & Walsall
Come and join the Citizens Advice Sandwell & Walsall team where 84% of our people would recommend us as a great place to work. We value all our people and can offer a supportive culture within a charity setting, all of the roles below attract a rewarding package with excellent terms including:
Why work with us?
We offer our people:
- A flexible 37 hour working week
- A healthy work life balance
- Workplace pension
- Generous holiday entitlement (26 days per year in addition to bank holidays)
- Excellent training & development opportunities
- Recruitment Referral Incentives
- Annual Team Away Days
- Occupational Sick Pay
- Employee Assistance Programme
- Eye Care Vouchers
To apply for any of our vacancies please download an application form and return your completed application form to
staffrecruitment@citizensadvicesandwell-walsall.org
If you require a reasonable adjustment or other assistance to apply for any vacancies please contact the Recruitment Team at staffrecruitment@citizensadvicesandwell-walsall.org or call 07483 368469
Please note CV’s will not be accepted.
Citizens Advice Sandwell & Walsall are looking to expand our trustee board
Can you help us change lives?
Are you passionate about making a meaningful difference in your community?
Citizens Advice Sandwell and Walsall are looking for dedicated and enthusiastic people to join our board as Trustees and Chair.
Why volunteer for us?
As the UK’s leading advice provider with 20,000 volunteers nationwide, we’re dedicated to enhancing community lives. We aim to expand our impact across Sandwell & Walsall, fostering partnerships and embracing innovation for financial sustainability. This year at the National Citizens Advice Conference, Citizens Advice Sandwell and Walsall were proud to accept an award for Team of the Year for our Care Leavers Project. This project was selected from 130 entries and is a fantastic achievement which shows hard work and dedication to our community.
81% of our people recommend us as a great place to work.
Citizens Advice has been running in Sandwell & Walsall for 75 years. Citizens Advice Walsall was
founded in 1939 and one of the first in the UK, originally to help people recover from the war.
What’s in it for you?
• Make a positive impact for people in your local area by ensuring CAS&W is sustainable and meeting the needs of the community
• Meet people and build relationships with trustees, staff and other volunteers
• Build on your governance, leadership and strategy skills
• Increase your employability
And we’ll reimburse expenses too.
CAS&W value inclusion and promote diverse recruiting. Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people, and people from ethnic iority groups.
Cynthia Bower is the Interim Chair of Trustees and this is what she says about being a trustee for CAS&W:
“Being a Trustee for CA Sandwell and Walsall is a great opportunity to contribute to an important charity that’s trusted by the community and makes a measurable and significant contribution to improving people’s lives. Trustees have an opportunity to contribute to developing new initiatives that reach out to people experiencing real challenges in their lives like care leavers. We’re also there to help ensure that the organisation is well managed so that grant giving organisations trust us to deliver their programmes”.
If you are interested in becoming a trustee please download the application form below and forward to staffrecruitment@citizensadvicesandwell-walsall.org
Alternatively if you would like to have an informal chat please contact Lynsey on 07483 368 469.
Financial Literacy Adviser
Hours: 37 hours per week (Flexible working options will be considered)
Salary: £23,929 – pro rata
Location: Sandwell & Walsall
Contract: Fixed Term until 31st March 2025
Closing date 12th December at 5pm
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Please note CV’s will not be accepted.
Provisional Interview date 23rd December 2024
Reports to: Service Manager
Role Overview
The Numbers for Life partnership will bring Public and Voluntary sector partners together to provide a collaborative programme of support for Sandwell Residents.
The Numbers for Life project will work with residents who are employed but are affected greatly by the cost-of-living crisis. They may be on low incomes, on in-work benefits or working irregular hours (Zero Hours Contract). We will help
them develop their knowledge and understanding to improve financial literacy and numeracy outcomes in their daily life. This will enable them to better manage their money, develop the foundations for further education and could
support future career progression. Learners will build confidence and skills in numbers, through guided learning, online learning 1-1s and group work.
Job Description
● To plan, deliver and facilitate financial literacy sessions to employed people over a ten week period following a scheme of work – Numbers for Life. This may be structured sessions, drop in sessions or independent learning tasks.
● To complete required paperwork with learners to the agreed format and submit within the timeframes given
● To provide basic financial education to help learners make better budgeting, borrowing, saving and banking decisions, encouraging them to manage their finances more effectively and help them take control before they reach a crisis point.
● To prepare and distribute learner resources.
● Support learners to become more digitally literate in using relevant govt sites, comparison sites and money saving apps.
● Research and explore options with learners so they are able to make informed decisions.
● Maintain all learner records for information retrieval, statistical monitoring and report preparation.
● Build and promote good internal/external partnership links to encourage referrals into the service and signposting clients where required.
● To encourage good teamwork and lines of communication between members of the Number for Life team and wider staff.
● To attend and participate at meetings for staff and volunteers.
● Keep up to date with legislation, policies and procedures and undertake appropriate training.
● Participate in structured supervision and support sessions.
● To carry out other tasks within the scope of the post to ensure the effective delivery and development of the service.
● To conform to health and safety guidelines and share responsibility for your own safety and that of learners and colleagues.
● To endorse the aims, policies and principle of the CA service
● Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
Advice Session Worker
Hours: 37 hours per week
Salary: £27,319
Contract: Permanent
Location: Sandwell & Walsall (primarily based at Smethwick)
Closing Date: 16/12/2024 – We reserve the right to close early should we receive sufficient applications.
Provisional interview Date: 23/12/24
Citizens Advice Sandwell and Walsall are currently seeking an Advice Session Worker to lead and manage the advice session, taking responsibility for the delivery of high quality services and providing clear leadership.
You will be responsible for managing the volunteer team and ensuring that they are motivated and efficiently carrying out their roles. To create and maintain an environment that provides a seamless service with clients at the centre.
Please download the full job description and person specification below and to apply please complete the application which can also be downloaded. If you require a reasonable adjustment or other assistance to apply for this role please email staffrecruitment@citizensadvicesandwell-walsall.org.
