Job vacancies
Work with us at Sandwell & Walsall
Come and join the Citizens Advice Sandwell & Walsall team where 84% of our people would recommend us as a great place to work. We value all our people and can offer a supportive culture within a charity setting, all of the roles below attract a rewarding package with excellent terms including:
Why work with us?
We value all our colleagues and offer a supportive culture within a charity setting that is committed to social justice. All of our roles attract a rewarding remuneration package with excellent terms including:
- Generous Holiday Allowance – Enjoy 26 days of annual leave, plus bank holidays—and an extra day off to celebrate your birthday! Your entitlement increases to 31 days after 5 years of service and 33 days after 10 years
- Secure your future with our competitive pension scheme
- Volunteering Day – Take one fully paid day per year to support a cause you’re passionate about
- All paid staff are eligible to apply for a Blue Light Card giving you access to amazing discounts on shopping, dining, travel, entertainment, and more
- We conduct annual pay reviews to ensure fair and competitive pay
- Flexible – Options for flexible working to support work-life balance
- Health & Wellbeing Support – Access to an Employee Assistance Programme (EAP)
- Training programs, funding for professional qualifications, or personal development opportunities
- We offer a number of inclusive policies designed to cater to the diverse needs of our colleagues. Some of the policies we offer include:
Carers’ Policy – Unpaid carers will be entitled to paid leave entitlement of up to 3 working days and 5 days unpaid leave every 12 months
Menopause Policy – Providing guidance and support for those experiencing menopause, ensuring a comfortable and respectful work environment
Trans Inclusion Policy – Committing to an inclusive workplace for all gender identities, with clear support and resources for trans employees.
If you require a reasonable adjustment or other assistance to apply for any vacancies please contact the Recruitment Team at staffrecruitment@citizensadvicesandwell-walsall.org or call 07483 368469
Please note CV’s will not be accepted.
Citizens Advice Sandwell & Walsall are looking to expand our trustee board
Can you help us change lives?
Are you passionate about making a meaningful difference in your community?
Citizens Advice Sandwell and Walsall are looking for dedicated and enthusiastic people to join our board as Trustees and Chair.
Why volunteer for us?
As the UK’s leading advice provider with 20,000 volunteers nationwide, we’re dedicated to enhancing community lives. We aim to expand our impact across Sandwell & Walsall, fostering partnerships and embracing innovation for financial sustainability. This year at the National Citizens Advice Conference, Citizens Advice Sandwell and Walsall were proud to accept an award for Team of the Year for our Care Leavers Project. This project was selected from 130 entries and is a fantastic achievement which shows hard work and dedication to our community.
81% of our people recommend us as a great place to work.
Citizens Advice has been running in Sandwell & Walsall for 75 years. Citizens Advice Walsall was
founded in 1939 and one of the first in the UK, originally to help people recover from the war.
What’s in it for you?
• Make a positive impact for people in your local area by ensuring CAS&W is sustainable and meeting the needs of the community
• Meet people and build relationships with trustees, staff and other volunteers
• Build on your governance, leadership and strategy skills
• Increase your employability
And we’ll reimburse expenses too.
CAS&W value inclusion and promote diverse recruiting. Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people, and people from ethnic iority groups.
Cynthia Bower is the Interim Chair of Trustees and this is what she says about being a trustee for CAS&W:
“Being a Trustee for CA Sandwell and Walsall is a great opportunity to contribute to an important charity that’s trusted by the community and makes a measurable and significant contribution to improving people’s lives. Trustees have an opportunity to contribute to developing new initiatives that reach out to people experiencing real challenges in their lives like care leavers. We’re also there to help ensure that the organisation is well managed so that grant giving organisations trust us to deliver their programmes”.
If you are interested in becoming a trustee please download the application form below and forward to staffrecruitment@citizensadvicesandwell-walsall.org
Alternatively if you would like to have an informal chat please contact Lynsey on 07483 368 469.
Employment Support Worker
Hours: 37 hours per week
Salary: £24,500 per annum
Contract: Fixed Term – 31st March 2026
Location: Sandwell
Are you passionate about helping young people reach their full potential? In this dynamic role, you’ll work one-to-one with individuals aged 16 to 25, providing personalised support to help them overcome challenges and achieve their goals.
You’ll carry out in-depth assessments to understand each young person’s needs, aspirations, and any personal, social, or systemic barriers they face. Your work will be key in helping them access opportunities in education, training, volunteering, and employment empowering them to build a brighter future.
If you’re motivated to make a real difference in young people’s lives, we’d love to hear from you!
For full details, please download the job description and person specification below. To apply, simply complete the application form (also available below). If you need any adjustments or assistance with your application, we’re happy to help just email us at staffrecruitment@citizensadvicesandwell-walsall.org
We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you’re interested in the role. Please note that we are unable to accept CVs.
Closing Date – Sunday 18th May 2025 @ 11:59pm
Generalist Adviser
Hours: 37 hours per week
Salary: £24,500 per annum
Contract: Fixed Term – 31st March 2026
Location: Sandwell & Walsall
Are you passionate about helping others navigate life’s challenges? We’re looking for a compassionate and proactive Generalist Adviser to provide expert support and guidance to individuals facing a wide range of issues.
In this rewarding role, you’ll be at the heart of our service, delivering high-quality advice to vulnerable residents and empowering them to take control of their situations. You’ll also play a key part in shaping social policy work that drives lasting, positive change in our community.
For full details, please download the job description and person specification below. To apply, simply complete the application form (also available below). If you need any adjustments or assistance with your application, we’re happy to help just email us at staffrecruitment@citizensadvicesandwell-walsall.org
We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you’re interested in the role. Please note that we are unable to accept CVs.
Closing Date – Sunday 18th May 2025 @ 11:59pm
Quality Coach
Hours: 37 hours per week
Salary: £26,141 per annum
Contract: Fixed Term – 31st March 2026
Location: Sandwell & Walsall
We are currently recruiting for two Quality Coaches.
We are seeking dedicated and detail oriented individuals to join our team, playing a crucial role in upholding and enhancing the quality of our advice services. In this pivotal position, you’ll help ensure that high standards are consistently met across the organisation.
Your responsibilities will include monitoring case records and calls (for both staff and volunteers), conducting audits, and supporting continuous service improvement. A key part of your role will be reviewing and standardising CASW case notes, offering clear and constructive feedback to advisers to foster growth and learning.
Your work will be essential in safeguarding our service’s reputation, promoting best practices, and driving excellence ensuring the very best outcomes for the people we support.
For full details, please download the job description and person specification below. To apply, simply complete the application form (also available below). If you need any adjustments or assistance with your application, we’re happy to help just email us at staffrecruitment@citizensadvicesandwell-walsall.org
We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you’re interested in the role. Please note that we are unable to accept CVs.
Closing Date – Sunday 18th May 2025 @ 11:59pm
Service Manager
Hours: 15 hours per week
Salary: £13,785 actual based on 15 hrs per week (£34,005 FTE) – Qualified
£13,185 actual based on 15 hrs per week (£32,505 FTE) – Trainee
Contract: Fixed Term – 31st March 2026
Location: Sandwell & Walsall
We are looking for a dynamic Service Manager to lead and inspire a dedicated team, ensuring the delivery of outstanding outcomes and high-quality support. You’ll provide strong, effective leadership, guiding a multi-skilled team to stay motivated, compliant, and efficient in their work. You’ll champion a collaborative, client focused culture, ensuring services are seamlessly delivered and centered on the needs of those we support.
We also welcome applications for a Development Trainee Service Manager. This is a fantastic opportunity for someone looking to build their leadership skills and progress into full managerial responsibilities while receiving full support and training.
For full details, please download the job description and person specification below. To apply, simply complete the application form (also available below). If you need any adjustments or assistance with your application, we’re happy to help just email us at staffrecruitment@citizensadvicesandwell-walsall.org
We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you’re interested in the role. Please note that we are unable to accept CVs.
Closing Date – Sunday 18th May 2025 @ 11:59pm
Advice Session Worker
Hours: 37 hours per week
Salary: £27,319
Contract: Permanent
Location: Sandwell & Walsall (primarily based at Smethwick)
Closing Date: 16/12/2024 – We reserve the right to close early should we receive sufficient applications.
Provisional interview Date: 23/12/24
Citizens Advice Sandwell and Walsall are currently seeking an Advice Session Worker to lead and manage the advice session, taking responsibility for the delivery of high quality services and providing clear leadership.
You will be responsible for managing the volunteer team and ensuring that they are motivated and efficiently carrying out their roles. To create and maintain an environment that provides a seamless service with clients at the centre.
Please download the full job description and person specification below and to apply please complete the application which can also be downloaded. If you require a reasonable adjustment or other assistance to apply for this role please email staffrecruitment@citizensadvicesandwell-walsall.org.
