The Citizens Advice service offers information and advice through face-to-face, phone and online services. Our face-to-face drop in service is in place across our offices in Smethwick, Oldbury, Walsall and Cradley Heath 5 days a week. We also run a drop in Service from Tipton and Wednesbury and our mobile advice unit CASSIE is out and about daily.

With our drop in service we aim to help you with any issues you may have, big or small. If you drop in to one of our offices we will make every effort to deal with your issue at the time, however some queries will require more in depth advice, and we can book you in with one of our specialist advisers. We will initially ask some questions to find out about your issue, so that we can work out the best way that we can help you.

All of our advisers are trained and able to deal with your queries. We are here to give people the knowledge and confidence to move forward, whatever their problem may be